Dedicated (?) worker skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
OR
Experienced individual offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Skills
Leadership
Training and development
Problem-solving abilities
Customer Service
Courteous demeanor
Positive attitude
Education and Training
Minneapolis Community And Technical CollegeMinneapolis, MNExpected in ā ā:Gemology And Generals - GPA:
Certifications
Certified in Gemology
Experience
Omni Hotels - Head Server Atlanta, GA, 07/2014 - Current
Designed schedules for front of house employees, adapting schedules based on seasons, days and employee availability.
Managed servers and bartenders on each shift.
Designed a training schedule that was so efficient and effective that put me in charge of training in all new servers hired over the last 7 years at both the Coon Rapids and Maplewood Osaka locations.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Delivered high-quality service and quick beverage service to promote customer satisfaction.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Assigned tasks to associates to fit skill levels and maximize team performance.
Cross-trained in every store role to maximize operational knowledge.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Home Depot - Cashier and Paint Department Associate City, STATE, 04/2010 - 07/2021
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Scanned customer purchases, supporting transactions to streamline sales process.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Helped customers find specific products, answered questions and offered product advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Mixed and matched paints according to customer specifications.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Exceeded customer satisfaction by finding creative solutions to problems.
Go Aquatics - Pet Wholesale Inventory Associate City, STATE, 05/2015 - 02/2017
Received, checked-in and stocked merchandise throughout warehouse, helped maintain inventory and assisted with orderliness and cleanliness.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Gained knowledge on proper caretaking for many different species of animals in order to provide them with the best environment while in my care.
Monitored animals for signs of distress, injury and illness and coordinated caring responses.
Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Applied knowledge of animal husbandry to meet needs and minimize disease risk.
Unloaded and organized supplies and product inventory to maximize team efficiency.
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