Dependable Job Title offering Number-year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Hardworking Cleaning professional bringing 2 years of experience in motel settings. Self-motivated and efficient with skill in handling all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals.
Skilled Housekeeping Supervisor adept at managing services of 2 hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.
Multi-talented in any position consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Ambitious in whatever I do with many years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
- Sorting and washing laundry
- Chemical handling
- Ordering cleaning supplies
- Maintenance scheduling
- Training and development
- Folding clean laundry
- Cleaning and sanitation
- Team Leadership
- Window cleaning
- Cleaning bathrooms
- Training and mentoring
- Vacuuming and sweeping
- Dusting furniture
- Office equipment operations
Mcallen, TX, 04/2003 - 06/2005
Supervised 3 employees, including scheduling, training and performance monitoring.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry, including sorting, washing, drying and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Coordinated daily workflow through task prioritization and concise scheduling.
City, STATE, 06/1992 - 04/1994
Handled Number calls per Timeframe to address customer inquiries and concerns.
- Created and maintained company phone directory with current extensions and staff information.
- Supported customers by managing 1,000calls per day efficiently while maintaining professionalism and upbeat tone.
- Answered calls on ring and engaged customers with friendly, professional demeanor.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
City, STATE, 12/1986 - 03/1989
Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed weekly sales circulars and monitored price changes.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Assisted customers by answering questions and fulfilling requests.
- Supervised team of 3-4 staff members.
Fast learner,Get along with everyone,Dependable & Trustworthy,Hardworker
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School Attended
- Las Vegas High School
Job Titles Held:
- Head Housekeeper
- PBX Operator/Front Office Receptionist
- General Sales/Cashier
Degrees
- Honor Roll Diploma
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