head hostess resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Energetic host with 2 years of experience enhancing customer experiences in a hospitality setting. Courteous and friendly when directing customers to tables, getting their drink order and upselling desserts. Constantly finding new ways to exceed customers' expectations with personalized service. Helpful hostess capable of processing customer transactions, organizing reservations and coordinating dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering 2 years of experience working in restaurant and catering restaurant settings.

  • To-Go Order Preparation
  • Menu Memorization
  • Kitchen Staff Coordination
  • High-Volume Dining
  • Dining Room Management
  • Bill Computation
  • Table Setting Knowledge
  • Ordering Procedures
  • Interactive Communication Skills
  • Dining area cleanliness
  • Service Prioritization
  • Communication skills
  • Food running
  • Food station setup
  • Item promotion
  • Table setting
  • Beverage preparation
  • Front-of-house display creation
Work History
Head Hostess, 10/2018 to Current
Firehouse SubsOoltewah, TN,
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Monitored seating area and checked restrooms every [Timeframe] to keep spotless.
  • Took information about guests' party size, led to seating, offered menus and [Action].
  • Answered customer questions about hours, seating and [Type] information.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
  • Recorded available tables after seating each party using [System].
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Helped [Job title] by taking drink orders, [Task] and [Task].
Catering Assistant, 10/2018 to Current
Marsden Holding LlcWatertown, SD,
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Filled and mixed soft drinks, water and [Type] beverages.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Prepared [Type] food items by chopping, dicing, [Action] and cooking ingredients.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Monitored dietary restrictions and served guests with special needs.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Processed payments and counted change to complete transactions.
  • Provided friendly, courteous service to create memorable moments for guests.
Residential House Cleaner, 03/2008 to 10/2018
Coe Cleaning ServiceCity, STATE,
  • Exceeded client expectations to garner future services.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned over [Number] locations every [Timeframe] with consistently high customer satisfaction ratings.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Kept building entryway glass clean and polished for professional presentation.
  • Offered deep cleaning expertise to clients in need of extra support for [Type] areas.
Front End Sales Associate, 01/2013 to 01/2014
InfoCisionCity, STATE,
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and [Skill] talents.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
High School Diploma: , Expected in 04/2009
Chardon High School - ,
: Psychology, Expected in
Kent State University - Kent, OH
Additional Information

I also specialize in dealing with all types of desserts. I can up sell any food item and can place phone orders effectively ensuring the customer gets all of their needs met. My boss relies on me for many things besides the various basic tasks. I also place orders for the restaurants inventory. I am expected to go above and beyond the basic requirements because I easily multitask many duties and enjoy doing so.

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Resume Overview

School Attended

  • Chardon High School
  • Kent State University

Job Titles Held:

  • Head Hostess
  • Catering Assistant
  • Residential House Cleaner
  • Front End Sales Associate


  • High School Diploma
  • Some College (No Degree)

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