Head Counselor resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Flash (Less than 1 year), Microsoft Office (Less than 1 year), Microsoft Office 2010 (Less than 1 year),
  • Microsoft Outlook (Less than 1 year), MS OFFICE (Less than 1 year) Microsoft Office 2010
  • Microsoft Outlook
  • Adobe Flash
  • Photoshop
  • Social Media
  • Internet Research
07/2015 to 08/2016 Head Counselor Dougherty County School Systems | Albany, GA,
  • Supervise group of up to 25 campers' ages 3-6 years old.
  • Worked in a team of 4 to 5 support staff.
  • Oversee activities, meals and group safety and conduct.
10/2014 to Current Paraprofessional/ Teaching Assistant Boys Town | Estherville, IA,
  • Guiding students in small group instruction settings with class routines and in transitioning from one activity to the next.
  • Collecting data documenting student behavior for instructional purposes.
  • Writing anecdotal information concerning student behavior.
  • Reinforcing behavior through the use of positive behavior support.
  • Assisting teachers with class work and/or assist with the daily care of students with emotional, cognitive, physical handicaps, autism and other special needs.
09/2013 to 09/2014 Crisis Counselor Partnership With Children/Project Hope | City, STATE,
  • Provide services to promote resilience, empowerment, and recovery to children grades Pre-K- Grade 5.
  • Deliver services in the communities rather than wait for survivors to seek their assistance.
  • Make contact in homes, schools and communities, to assist with Hurricane Sandy recovery.
  • Track all referrals and provide on-going follow-up.
  • Provided crisis intervention among families, teachers and advocated for student services Conducted student or parent needs assessments and client referrals.
  • Adheres to performance-based management approach utilizing key performance indicators to make data driven decisions.
  • Provide direct supervision for staff during assigned shift Performs annual evaluation of all full time staff and regularly meets with training staff to discuss performance issues of individual staff members.
  • Manages issues related to time-off and timesheets.
  • Responsible for completing Payroll Change Forms and Separation Checklist for direct reports as needed.
  • Conducts call/chat monitoring for quality improvement and training purposes and direct reports; works directly with Quality Improvement Supervisor.
  • Working with program leadership to ensure efficient dissemination of all policy and program changes.
  • Responding to support line calls/chat, which involves providing clinical assessments, crisis counseling, crisis intervention, information and referrals to callers.
  • Completes weekly, monthly reports.
  • Maintaining responsibility for efficient operations during given shift.
08/2012 to 04/2013 Housing Intake Coordinator, Housing Specialist Brooklyn Camba Cluster | City, STATE,
  • Meet with the family within 72 hours of their arrival to the facility; assess their housing needs and eligibility for subsidized housing.
  • Assist the family in obtaining the needed documentation to obtain permanent housing.
  • Complete Initial Housing Plan, and progress notes in the Uniform Client Chart.
  • Ensure supporting documents are printed and filed in designated sections in client chart.
  • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Code of Conduct.
  • Provide comprehensive case management, including counseling services and other appropriate supportive services, to include developing a family-specific housing plan.
  • Collaborate with the case management staff in advocating for housing entitlement and needed supportive services for the family.
  • Housing: Sourcing/Development/Referral Source, contact and follow through potential housing resources and leads.
  • Establish and develop new linkages with real estate brokers and landlords.
  • Maintain an active roster of real estate brokers and landlords.
  • Cultivate relationship with permanent housing providers.
  • Coordinate services offered by the shelter staff, landlords, city agencies, community agencies and all other aspects involved in securing permanent housing.
  • Track all referrals and provide on-going follow-up to clients and feedback to sources and leads.
  • Assist clients with completing relevant applications for housing subsidies and programs.
  • Advocate on behalf of the clients to ensure that they receive the appropriate subsidies.
  • Arrange apartment interviews with landlords and accompany clients to view potential permanent housing, as needed.
  • Liaise with rental agents and landlords to ensure that potential housing meets Tilden Hall requirements for "client readiness" and act as expediter, as needed.
  • Ensure successful transition of families into permanent housing and provide clients with local community information and resources that they can rely upon for solving problems that may arise.
  • Maintain client data in the Uniform Client Chart.
  • Ensure that supporting documentation is complete, accurate and current at all times.
  • Maintain a hard copy of printed data and supporting documentation in the client charts.
06/2009 to 06/2010 Respite/Crisis Counselor SCO Family Of Services | City, STATE,
  • Supported children and families to implement identified goals that support their application of treatment.
  • Reinforced desired cognitive and behavioral changes to prevent crisis and support the emotional well-being of the family.
  • Facilitated anger management, socialization skills training, etc., while reinforcing safety plans in the home.
  • Coordinated activities which assist the child in learning how to be successful at school work, and interpersonal skills.
  • Encouraged children to develop skills for independent living and to access vocational skills training.
  • Supervised children and engaged them in recreational activities that support their constructive interest and abilities.
Education and Training
Expected in | Curriculum and Instruction Early ChildhoodEducation , Brooklyn, NY GPA:
Curriculum and Instruction Early Childhood Education
Expected in May 2004 Bachelor of Liberal Arts Degree | Liberal Arts College of New Rochelle, Brooklyn, NY GPA:
Liberal Arts
Adobe, Photoshop, autism, case management, crisis intervention, instruction
Activities and Honors

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Resume Overview

School Attended

  • College of New Rochelle

Job Titles Held:

  • Head Counselor
  • Paraprofessional/ Teaching Assistant
  • Crisis Counselor
  • Housing Intake Coordinator, Housing Specialist
  • Respite/Crisis Counselor


  • Bachelor of Liberal Arts Degree

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