A versatile, highly motivated building service employee with over 10 years of experience who
wishes to provide white glove memorable experience for residents/guests by not only meeting
but exceeding their expectations. Have worn many hats and worked various shifts often at a
moment's notice. Wish to work with a company preferably within the hospitality field which can best utilize and benefit from my experience.
Strong organizational skills
Seasoned in conflict resolution
Energetic work attitude
Head Concierge May 2010 to CurrentCompany Name － City, State
Recorded and responded rapidly to maintenance requests directing them to the proper maintenance department.
Assisted Resident Manager in schedule changes accordingly.
Kept constant communication between residents, staff, and management.
Trained new employees in computer programs and general building protocol.
Welcomed and accommodated new residents and referred new prospects to leasing department.
February 2005 to March 2010Company Name － City, State
Worked at various sites wearing different hats.
Park Imperial, Time Warner Center, One Union Square, The Monterey.) Kept the upkeep of each building in pristine condition.
Recorded incoming parcels constantly and notified each resident as required.
Took maintenance requests and referred them to maintenance department or Resident Manager.
March 2000 to January 2004Company Name － City, State
Experienced in working in large co-op building and responding and accommodating resident and board members requirements as needed.
Performed duties such as telephone operator/receptionist when working with an outside telephone line, residential intercom as well as a staff radio system simultaneously.
Supervised extensive security system and familiar with protocol in emergency and breach conditions.
High School Degree : Liberal Arts, 1999Brooklyn Technical High － City, StateLiberal Arts
FDNY FIREGUARD CERTIFIED, SECURITY CERTIFIED (8 Hour)
Computer Proficient: MS Office, Building Link, My Building.org, KeyTrak. : 2001Hunter College (CUNY) － City, State
directing, MS Office, radio, receptionist, telephone
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Brooklyn Technical High
Hunter College (CUNY)
Job Titles Held:
High School Degree : Liberal Arts , 1999 FDNY FIREGUARD CERTIFIED, SECURITY CERTIFIED (8 Hour)
Computer Proficient: MS Office, Building Link, My Building.org, KeyTrak. : 2001
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