Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Cooperative team player
Speedy and efficient
Calm under pressure
Solid problem solver
05/2013 to 11/2017
Head Barista, ManagerCoffee Culture － Corvallis, OR
Led a 5 team of members, including scheduling, training and conflict resolution.
Maintained calm demeanor during high-volume periods and special events.
Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
Monitored cafe for seating availability, safety and well being of guests.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
10/2012 to 03/2013
BaristaFlorence Coffee Company － Butte, MT
Recorded customer orders and repeated them back in a clear, understandable manner.
Greeted and connected with every customer, recommending drinks and pastries.
Correctly followed all health, safety and sanitation guidelines.
Cleaned equipment, disposed of waste, closed register and carried out other closing duties.
09/2010 to 10/2011
Sales Associate - Gift ShopProvidence Health & Services － Anchorage, AK
Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Organized items in visually appealing manner.
Took orders over the phone, prepared & delivered items to patients rooms.
02/2007 to 09/2012
Lead BaristaCafe del Mundo － Anchorage, AK
Managed morning rush daily with efficient, levelheaded customer service.
Resolved customer disputes with tact and professionalism.
Weighed, ground and packed coffee per customer orders. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries. Maintained clean and organized workspace, enabling coworkers to locate resources and product. Arranged merchandise in innovative and eye-catching displays. Redesigned coffee menu for improved readability. Developed creative and appealing latte art techniques and instructed coworkers in method.
GeneralLinn Benton Community College － Albany, OR, USA
General/Nutrition & DieteticsUniversity of Alaska Anchorage － Anchorage, AK, USA