Head Barback Resume Example Bj's Restaurants, Inc.

HEAD BARBACK

Summary

High-energy professional able to multitask well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified.

Skills

Supply replenishment
Clearing tables
Cleaning skills
Guest service
Organizational skills

Time management
Flexible
Decision-making
Training & Development
Menu inquiries

Experience

Bj's Restaurants, Inc. | San Mateo , CAHead Barback03/2019 - 08/2021

Replenished bar glasses, garnishes and condiments.
Offered preferred tables and other special accommodations to VIP customers.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Checked identification for each person purchasing alcohol.
Monitored patrons to keep alcohol consumption at designated levels.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Stocked displays with new and transferred merchandise.

Hair Cuttery | Cape May , NJBartender08/2019 - 10/2020

Checked identification of customers to verify age requirements needed to purchase alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Reduced inventory losses by creating new drink menu items to move older products.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Engaged in small talk with patrons to build rapport and earn repeat business.
Worked with management to plan and implement special events to boost customer numbers and profits.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Made product recommendations to customers based on preference, food pairings and special promotions.
Upsold customers from shelf to premium brands to help boost sales.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Prepared over 30+ mixed drinks and poured wine, beer and nonalcoholic beverages for average of 30-40 patrons per shift.

Stilllife Night Club | City , STATEBarback/Bartender01/2018 - 03/2019

Checked identification of customers to verify age requirements needed to purchase alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Parlor Cary Blowdrybar | City , STATEHair Salon Manager02/2017 - 01/2018

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Managed all areas of salon operations, including appearance, performance and sales of products.
Monitored and tracked salon product contracts and deliveries.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Promoted client retention through high-quality service and follow through.
Leveraged ERP software to coordinate and enhance inventory delivery.
Assessed, optimized and elevated operations to target current and expected demands.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Scheduled employees and oversaw customer appointment calendar.
Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.

Education and Training

Middle Creek High School | City, StateHigh School Diploma05/2015

Wake Technical Community College | City, StateAssociate of Arts in Business Administration

Resume Overview

School Attended

Middle Creek High School
Wake Technical Community College

Job Titles Held:

Head Barback
Bartender
Barback/Bartender
Hair Salon Manager

Degrees

High School Diploma
Associate of Arts in Business Administration

Head Barback Resume Example

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