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Head Barback Resume Example

Resume Score: 80%

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HEAD BARBACK
Summary

High-energy professional able to multitask well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified.

Skills
  • Supply replenishment
  • Clearing tables
  • Cleaning skills
  • Guest service
  • Organizational skills
  • Time management
  • Flexible
  • Decision-making
  • Training & Development
  • Menu inquiries
Experience
Halcyon | Raleigh, NCHead Barback03/2019 - 08/2021
  • Replenished bar glasses, garnishes and condiments.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Checked identification for each person purchasing alcohol.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Stocked displays with new and transferred merchandise.
Summit Hospitality Group Ltd. | Raleigh, NCBartender08/2019 - 10/2020
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Prepared over 30+ mixed drinks and poured wine, beer and nonalcoholic beverages for average of 30-40 patrons per shift.
Stilllife Night Club | Raleigh, NCBarback/Bartender01/2018 - 03/2019
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Parlor Cary Blowdrybar | Cary, NCHair Salon Manager02/2017 - 01/2018
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Monitored and tracked salon product contracts and deliveries.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Promoted client retention through high-quality service and follow through.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Scheduled employees and oversaw customer appointment calendar.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Education and Training
Middle Creek High School | Apex, NCHigh School Diploma05/2015
Wake Technical Community College | Raleigh, NCAssociate of Arts in Business Administration
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Resume Overview

Companies Worked For:

  • Halcyon
  • Summit Hospitality Group Ltd.
  • Stilllife Night Club
  • Parlor Cary Blowdrybar

School Attended

  • Middle Creek High School
  • Wake Technical Community College

Job Titles Held:

  • Head Barback
  • Bartender
  • Barback/Bartender
  • Hair Salon Manager

Degrees

  • High School Diploma
    Associate of Arts in Business Administration

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