Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Customer service and sales expert able to identify customer need and deliver solutions to problems.
Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.
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- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Requisitioned supplies and equipment for cleaning and maintenance functions.
- Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
- Operated hand and power tools to complete repairs.
- Kept interior and exterior of buildings clean, safe and welcoming.
- Dismantled equipment to access, remove and replace defective parts to maintain operability.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Cleaned restrooms using ammonia and other chemicals to minimize spread of germs.
- Inspected units to identify problems with mechanical, plumbing and electrical issues and promptly executed repairs.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Employed part-time help as needed for large repair and construction jobs, complying with employment laws and recordkeeping.
- Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
- Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
- Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
- Managed maintenance for over 30+ rental properties.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
- Maintained equipment, materials and tool inventory to meet any repair or maintenance need with minimal delay.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
- Prepared units to ensure cleanliness and readiness for new tenants.
- Reconditioned and renovated damaged furniture and ordered new pieces, if needed.
- Diagnosed and repaired mechanical machinery issues.
- Swept and cleaned roofs to prepare for application of new roofing materials.
- Built new structural components and replaced worn parts with updated pieces meeting current code standards.
- Conferred with customers to understand needs and help each meet property goals.
- Coordinated communication between equipment operators by using two-way radios and hand signals.
- Sustained safety protocol by ensuring proper, cost-effective and safe handling of equipment and materials.
- Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
- Notified supervisors of faulty operations and defective materials.
- Supported project managers in developing effective work schedules for each project team and stage.
- Built and disassembled scaffolds, bracing and barricades.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Addressed and independently resolved site problems to keep teams on-task and avoid development of larger concerns.
- Completed routine carpentry work, including installing crown molding and wood flooring to meet customer preferences.
- Attended all safety trainings offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.
- Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.
- Removed waste and trash from job sites before, during and after shift completion to keep work areas clean and organized.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Maintained revenue streams by exhausting every option before offering refunds.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Answered customer requests with friendly, knowledgeable service and support.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Job Titles Held:
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