LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing over 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Positive and upbeat Customer Service Specialist of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Conflict mediation
  • Project management
  • Customer relations
  • Schedule mastery
  • Credit card payment processing
  • System implementation
  • Employee coaching
  • Call center experience
  • Inbound and outbound calling
  • High-energy attitude
  • Microsoft Office expertise
  • Quality assurance controls
  • Customer service
  • Clerical support
Education and Training
El Camino College Torrance, CA Expected in 06/2006 Associate of Arts : Business Administration And Management - GPA :
Lakewood High School Lakewood, CA Expected in 05/1989 High School Diploma : - GPA :
Experience
Hair Club For Men And Women - Hairstylist
Cincinnati, OH, 04/2019 - Current
  • Created repeat business by developing long-term relationships with regular customers to increase client base by 100%.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Employed variety of hair style techniques, including curling and straightening on over 20 daily customers.
  • Employed variety of hair style techniques, including curling and straightening on over 20 daily customers.
  • Cut and styled natural, artificial, colored or textured hair.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Designed and recommended home care hair regimens and treatments for individual customer needs.
  • Examined hair texture and condition to determine appropriate treatment for over 20 daily customers.
Futurity First Insurance Group - Financial Advisor
Franklin, TN, 01/2017 - 10/2019
  • Profiled and analyzed investment products to devise financial strategies meeting client financial needs and to forecast opportunities with highest return on investments.
  • Counseled clients on financial matters and provide recommendations investment opportunities, products, and services based on client needs and asset availability.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Promoted business to increase customer base and grow revenue.
  • Conducted due diligence and valuation activities to support informed business decisions.
Cvs Health - Pharmacy Clerk
Reno, NV, 09/2015 - 08/2017
  • Processed customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
  • Smoothly resolved prescription and home delivery pharmacy customer issues to achieve patrons' satisfaction.
  • Communicated with insurance companies for billing purposes.
  • Processed pharmacy payments by setting up customers payment plans and credit transactions.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Appropriately resolved customer issues, complaints and questions.
  • Advised customers on selection of medication brands, medical equipment or healthcare supplies.
  • Strictly maintained customer and patient confidentiality.
  • Answered and screened phone calls for staff pharmacist in friendly, efficient manner.
  • Directed operations to increase efficiency and minimize patient wait times.
  • Verified patient data and billing information.
  • Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Communicated with all customers and staff in pleasant and professional manner.
  • Consistently upheld proper pharmacy and general safety procedures and standards.
Prism Health Care Services - Customer Service Specialist
Schaumburg, IL, 07/2012 - 08/2015
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prepared, completed and processed customer account forms and database changes.
  • Handled customer complaints promptly and effectively.
  • Documented conversations with customers to track requests, problems and solutions.
  • Processed orders, keeping customers advised of status.
  • Met service team sales targets and call handling quotas consistentantly.
  • Assisted in training and motivating new employees.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.

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Resume Overview

School Attended

  • El Camino College
  • Lakewood High School

Job Titles Held:

  • Hairstylist
  • Financial Advisor
  • Pharmacy Clerk
  • Customer Service Specialist

Degrees

  • Associate of Arts
  • High School Diploma

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