Empathetic and problem-solving individual with strong interpersonal, communication, and customer service skills. Background and training in Contact Tracing and COVID-29. Offering a variety of skills, including critical thinking, phone professionalism, and organization. Highly proficient in MS Office, MS Word/Excel, and Windows. Obtained multiple certificates for completion of Contact Tracing courses.
Skills
Communications
Customer service
Problem resolution
Organization
Critical Thinking
Detail-oriented
Phone etiquette
MS Office
Emotional intelligence
MS Word
MS Excel
Building rapport
Confidentiality
Creativity
Education and Training
Paul Mitchell The SchoolTinley Park, IL, Expected in 01/2016 ā āCosmetology:Cosmetology - GPA:
Tinley Park High SchoolTinley Park, IL, Expected in 05/2014 ā āHigh School Diploma: - GPA:
Experience
Evangelical Lutheran Good Samaritan Society - Hairstylist Benson, AZ, 04/2017 - 03/2020
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Pursued continuing education and training to stay up to date with new trends and techniques.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Pre-booked future appointments to increase repeat business.
Washed, colored, cut and styled hair for high volume of clients daily.
Operated cash register and credit card machine to receive customer payments.
Recommended hair styles to compliment clients' facial features and coloring.
Sanitized workstations and salon equipment to reduce risk of infection.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Evaluated client's hair and physical features to determine style and cut plans.
Welk Resort Group - Bartender Branson, MO, 02/2018 - 08/2018
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Engaged in small talk with patrons to build rapport and earn repeat business.
Monitored patrons to keep alcohol consumption at designated levels.
Egg Headz Cafe - Hostess/Cashier City, STATE, 04/2014 - 12/2016
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered customers' questions about hours, seating, current wait time and other information.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Tracked seated guests and available seating using [System].
Answered telephone to provide dining information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Accommodated guests with children and special needs to promote comfortable dining experience.
Monitored dining area to assess server capacity and estimate wait times.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Set up and decorated menu marketing boards with current meal and drink specials.
Notified server after seating parties in section to facilitate prompt service.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Greeted guests and gathered information to seat groups or place on waitlist.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Enhanced guests' experiences by fulfilling special requests during visits.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Answered questions about food and order statuses for waiting customers.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
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