(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Empathetic and problem-solving individual with strong interpersonal, communication, and customer service skills. Background and training in Contact Tracing and COVID-29. Offering a variety of skills, including critical thinking, phone professionalism, and organization. Highly proficient in MS Office, MS Word/Excel, and Windows. Obtained multiple certificates for completion of Contact Tracing courses.

  • Communications
  • Customer service
  • Problem resolution
  • Organization
  • Critical Thinking
  • Detail-oriented
  • Phone etiquette
  • MS Office
  • Emotional intelligence
  • MS Word
  • MS Excel
  • Building rapport
  • Confidentiality
  • Creativity
Education and Training
Paul Mitchell The School Tinley Park, IL, Expected in 01/2016 Cosmetology : Cosmetology - GPA :
Tinley Park High School Tinley Park, IL, Expected in 05/2014 High School Diploma : - GPA :
Evangelical Lutheran Good Samaritan Society - Hairstylist
Benson, AZ, 04/2017 - 03/2020
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Pre-booked future appointments to increase repeat business.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Operated cash register and credit card machine to receive customer payments.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Evaluated client's hair and physical features to determine style and cut plans.
Welk Resort Group - Bartender
Branson, MO, 02/2018 - 08/2018
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Monitored patrons to keep alcohol consumption at designated levels.
Egg Headz Cafe - Hostess/Cashier
City, STATE, 04/2014 - 12/2016
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Tracked seated guests and available seating using [System].
  • Answered telephone to provide dining information and take party reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Notified server after seating parties in section to facilitate prompt service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered questions about food and order statuses for waiting customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

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Resume Overview

School Attended

  • Paul Mitchell The School
  • Tinley Park High School

Job Titles Held:

  • Hairstylist
  • Bartender
  • Hostess/Cashier


  • Cosmetology
  • High School Diploma

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