Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. A team player with a results-oriented focus. Excellent verbal and written communication skills. Able to effectively interact with customers with the ability to resolve complex issues with creative solutions. Looking to broaden my skills and qualifications by obtaining a career in my field of study. Recently obtained my Associate's Degree at University of Phoenix in June 2013. I am now completing my Bachelor's at Capella University with expected graduation date of June 2016. My major is Business Administration with a concentration in Human Resources. I have ten years of experience in the customer service field from working at restaurants to being a hairstylist. I also have experience working at call centers and in the retail industry. I have obtained my Commercial Driver's License Class B passenger and school bus endorsed. Organized and detail-oriented hairstylist with eight years of cash handling and customer service experience. Understands general accounting and finance concepts. Owning my own personal finance success company for the last year has provided experience in budgeting, book keeping, customer retention, sales, marketing, and business management.
Balanced daily cash drawers and vaults totaling an average of $200.
Increased annual revenue by 25% by creating effective strategies to expand existing customer services..
Member of Hillside Marching Band
Member of Hillside Gospel Choir
Member of Upward Bound
Human Resource Management concentration
cash register, consultation, clientele, excellent customer service, driving, listening, people skills, sales, team player, call center
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