LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Guest Services Manager / Rooms Division Manager / Assistant General Manager
Please provide a type of job or location to search!
SEARCH

Guest Services Manager / Rooms Division Manager / Assistant General Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
GUEST SERVICES MANAGER / ROOMS DIVISION MANAGER / ASSISTANT GENERAL MANAGER
Executive Profile
Convention Sales Event Planning Trade Shows Hospitality professional with over 15 years in Lodging, Dining, Event and Conference planning. Familiar with lodging reservation systems including Epitome, as well as MS office, Adobe Suite and Social marketing. Trained in European hospitality standards with fluency in three languages. Core Competencies Sales Development / Implementation Guest Services Programs Exceeding Sales / Revenue Targets Communication & Collaboration Key Alliance & Partnership Building Guest Retention / Recruitment Multilingual French English Arabic Guest Occupancy / Guest Yields
Professional Experience
Guest Services Manager / Rooms Division Manager / Assistant General Manager01/2007 to 01/2012Company NameCity, State
  • Accommodated guests throughout their stay, and resolved guest issues in an efficient and courteous manner.
  • Created dynamic guest service programs, such as Service Champion, which rewards agents for superior guest service.
  • Established certification program for new agents and shift leaders to ensure knowledgeable and helpful staff.
  • Key Achievement: Generated pricing and promotional strategies that increased revenue and implemented effective corporate branding.
  • Results were an increase in occupancy was by 9.2%, and in ADR by 12.8%, and the revenue per available room by 11.7%.
  • Developed strategic relationships with guests, travel agents, and merchants.
  • Maintained the quality and condition of the facility, and managed supply inventory.
  • Sustained profit revenue and guest retention and actively generated over $1 million in revenue in the Tour and Travel division, bringing additional $300,00 annually.
  • Advocated for and implemented environmentally responsible upgrades, such as using natural cleaning supplies, biodegradable plastic ware, and green-friendly amenities.
Restaurant General Manager01/2003 to 01/2007Company NameCity, State
  • Created a new accounting system database based on MS-Excel.
  • Designed menus, business cards, labels, panels and forms for the restaurant using Adobe In-Design and Adobe Photoshop programs.
  • Key Achievement: Increased monthly revenue for three separate locations to over $300,000 each.
  • Spearheaded management strategies that streamlined internal processes for multiple locations simultaneously, and improved the performance of a staff of approximately 70 people.
  • Executed large catering events in excess of 200 guests, such as the banquet held to welcome the Jordanian Prime Minister to San Francisco in 2006.
  • International Traders - Amman, Jordan Incentive, Event & Conferences Sales & Marketing Manager,.
01/1996 to 01/2003
  • Handcrafted personalized tours designed to meet the specific needs of multi-cultural clients.
  • Oversaw all levels of planning and execution to ensure that clients received the highest quality experience.
  • Designed and implemented incentive conference programs within clients' budget and requirements.
  • Created marketing budget plan for the company including incentives and tourism expos both in Europe and the US.
  • Prepared accurate, timely final invoices and follow-ups for payments.
  • Collaborated with the Director of Sales & Marketing in preparing creative marketing brochures and in-house booklets.
  • Key Achievement: Captured $800,000 in revenue in the first 12 months' tenure, and in the second year more then $2 million dollars through innovative marketing, budgeting, hiring and training.
  • Cemented top 3 spot in generating tourism business and room nights throughout the country of Jordan.
  • Pioneered Red Carpet Service, an original guest services program designed to make each guest have the most pleasurable experience possible, ensuring client retention.
Education
Masters: Business Administration1 2012University of PhoenixCity, StateBusiness Administration
BA: Business Administrations French Literature1 1995University of JordanCity, JordanBusiness Administrations French Literature
Certificate in Event Marketing, 2001 The George Washington University - Amman,Jordan Certificate in Dealing with customers & Building customers' service systems, 1997 Global Management Development Center - Amman, Jordan Certificate in Customer Focus, 1997 American Express - Amman, Jordan Certificate in Computer Literacy and Information Technology Stage 1, 1995
Skills
accounting, Adobe, Adobe Photoshop, ADR, branding, brochures, budgeting, budget, business cards, Computer Literacy, Conferences, client, clients, database, Focus, forms, hiring, In-Design, Information Technology, inventory, Director, Management Development, marketing, MS-Excel, natural, pricing, Prime Minister, processes, profit, quality, Express, Sales, San, strategic, upgrades
Additional Information
  • RSA Examinations Board - Amman, Jordan Crescent Hotels and Resorts Hotel of the year Award, 2008 The Opal Hotel - San Francisco, CA Crescent Hotels and Resorts Most Improved Internal Audit Excellence Award, 2008 The Opal Hotel - San Francisco, CA Crescent Hotels and Resorts Hotel of the year Award, 2008 The Opal Hotel - San Francisco, CA continued. continued.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Phoenix
  • University of Jordan

Job Titles Held:

  • Guest Services Manager / Rooms Division Manager / Assistant General Manager
  • Restaurant General Manager

Degrees

  • Masters : Business Administration 1 2012
    BA : Business Administrations French Literature 1 1995
    Certificate in Event Marketing, 2001 The George Washington University - Amman, Jordan Certificate in Dealing with customers & Building customers' service systems, 1997 Global Management Development Center - Amman, Jordan Certificate in Customer Focus, 1997 American Express - Amman, Jordan Certificate in Computer Literacy and Information Technology Stage 1, 1995

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Rooms-Division-Manager-resume-sample

Rooms Division Manager

Maiden Rock, Wisconsin

Rooms-Division-Manager-resume-sample

Rooms Division Manager

Bloomington, Illinois

Rooms-Division-Manager-resume-sample

Rooms Division Manager

Round Hill, Virginia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.