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Group Service Line Director Resume Example

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GROUP SERVICE LINE DIRECTOR
Executive Profile
Self-motivated visionary professional experienced with 29 years of successful progressive executive management. Specializing in oncology service line development by aligning program goals and strategic initiatives with operational effectiveness, physician alignment and fiscal enhancement with hospitals, agencies and community needs. Strong and proven leadership skills in operational and multi-disciplinary team building, communication, marketing strategies, problem solving, and revenue enhancement responsibilities. Experienced in managerial, educational and programmatic alignment in multi-site hospitals. Experienced in consulting on operational efficiencies with hospitals and clinics in the community and rural outreach.
Skill Highlights
  • skill hightlightsProject management
  • Leadership/communication skills
  • Product development
  • Product line expansion
  • Project management
  • Leadership/communication skills
  • Product development
  • Product line expansion
  • New product delivery
  • Client account management
  • Budgeting expertise
  • Negotiations expert
  • Self-motivated
  • Market research and analysis
  • Customer-oriented
Core Accomplishments
Project Management:
  • Initiated [project] which resulted in [positive outcome].
Human Resources:
  • Spearheaded new [program] program which increased retention.
Operations Management:
  • Managed [operation].
  • Handled all functions related to [program].
    Staff Development:
    • Launched well-received program of professional development courses for all staff.
    • Mentored and coached employees resulting in a 12% increase in productivity.
    Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased, Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, ID : 0
    Professional Experience
    Group Service Line DirectorDec 2013 to Current
    Centura Health
    • Spearheaded [Project name], resulting in a [Number]% increase in revenue. Accountable for [business area] including overall customer satisfaction. Created new revenue streams through [actions]. Captured 55%+ market share with new product quickly brought to market. Generated new business through [action]. Increased profits by 60% in one year through restructure of business line. Managed team of [number] of professionals. Strengthened company's business by leading implementation of [project]. Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. Mountain North Denver Operating Group (MNDOG) is a not- for-profit, faith based operating group that is part of Centura Health, Colorado.
    • This position was the first of its kind within Centura and Mountain North Denver Operating Group.
    • The six hospitals, Longmont United Health, St.
    • Anthony, St.
    • Anthony North, St.
    • Anthony Summit Medical Center, Avista Adventist Hospital and St.
    • Anthony North Neighborhood Health.
    • Annual Analytic cases 1200.) Established this new position as the strategic and operational over site position for Oncology within Mountain North Denver Operating Group.
    • Established a 7 site Breast Network with screening, diagnostics and Dexa Bone.
    • Effectively marketing the network within Mountain North Denver Operating Group.
    • This was also used as a feeder for increased surgical volume and to capture the women's direction to family health care.
    • Worked with Hologic on a group price for 3D Tomosynthesis for breast screening.
    • Consolidated Marketing in oncology from entity based to group based creating cost saving but one marketing message across the operating group.
    • Responsible for the American College of Surgeons (ACoS) accreditation for St.
    • Anthony and St.
    • Anthony North and the NAPBC reaccreditation at St.
    • Anthony.
    • Established the Lung Screening Program and conducted Foundation event raising $340,000 Established medical oncology outpatient infusion at Avista and Summit Hospitals successfully recruiting physician and Advanced Practice Nurse.
    • Implemented nursing and pharmacy work group for Chemotherapy biotherapy training and also pharmacy upgrades to hood and ventilation system for chemotherapy mixing.
    • Started a growing Urogynecology practice at Avista that is drawing referrals from three states Successfully recruited a GYN-Oncologist starting in April for the Longmont and Avista markets Successful in changing the traditional General Surgery role and recruitment to Fellowship trained and Board Certified in Breast Surgery physicians.
    • Currently recruiting a Fellowship trained and board certified Thoracic surgeon to do minimally invasive thoracic surgery.
    • Established the Nurse Navigation Program and Genetic Counselling program within the operating group and utilized Telehealth for both.
    • Consolidated the multi-hospital tumor registry into one registry operating for all of the operating group Created an operating group tumor board conference for Breast, General tumors, and Lung nodules.
    • This utilized the application Blue Jean so physicians could use tablets and smart phones to participate.
    • Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, ID : 0
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    Oncology Service Line AdministratorAug 2009 to Dec 2013
    Memorial Health Care System
    • Strengthened company's business by leading implementation of [project]. Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. Memorial Health Care System is a not-for-profit, faith-based healthcare organization and a member of Catholic Health Initiatives (CHI), it is comprised of three campuses.
    • Memorial Hospital is a 354 bed acute care, Memorial Hospital Hixson 79 bed acute care and Memorial Ooltewah an outpatient Imaging and Women's Center.
    • Memorial is a regional referral center of choice with 4,000 associates, and more than 700 affiliated physicians providing healthcare throughout Southeast Tennessee and North Georgia.
    • Annual analytic cases 2743 non- analytic 410) Administrative responsibility for operations, finance and strategic planning for the Cancer Program through multi-disciplinary work with physicians and nurses on supplies, overtime and scheduling efficiencies over the last two fiscal years.
    • Administrative over site for the Breast Center Leadership board, which sets guidelines and practice management for the MaryEllen Locher Breast Center Managed directed and coordinated the construction and development for the opening of the Women's Center in Ooltewah, Tennessee.
    • Managed, negotiated and oversaw the installation of Varian True Beam and Novalis TX linear accelerators.
    • Standardizing all of Radiation Oncology into one platform over a three year period.
    • Developed, organized and implemented, marketing and community screenings, in breast colorectal and prostate.
    • Co-Chair of Clinical Cancer Committee with the responsibility and administrative direction for Tumor Registry, Annual Report and accreditation by American College of Surgeons (ACoS).
    • Co-Chair of the Continuing Medical Education (CME) committee with responsibility for continuing accreditation for the medical staff.
    • Key member of multi-disciplinary Marketing Committee, for oncology and publication of Annual Report.
    • Developed, hired and established a nurse navigation program, tumor site specific.
    • Utilized fundraising to purchase and expand the Mobile Mammography program by another coach and pushing the program into three states.
    • Secured an endowment of 3 million dollars to start up a Survivorship and High Risk Genetics clinic.
    • Negotiated the Academic affiliation with the University of Alabama Birmingham in conjunction with a Medicare Grant for 15 million over 3 years.
    • Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, ID : 0 Autosaved at  7:42 PM (  1  minute
    Dec 2005 to Aug 2009
    DIRECTOR CANCER CARE CENTER SOUTHEAST GEORGIA HEALTH SYSTEM
    • Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. SouthEast Georgia Health System located in Brunswick, Georgia, the system is comprised of the Brunswick Campus 316-bed full service (excluding open heart surgery) not-for-profit hospital that serves the health care needs of the residents of eight counties.
    • The Camden Campus 40-bed, acute care facility located in St.
    • Mary's, Georgia.
    • SouthEast Georgia Health System employs approximately 1,520 individuals, and the Medical Staff is comprised of more than 200 physicians with practices in nearly every major medical specialty.
    • Analytical cases per year average 1200) Administrative responsibility for operations, finance and strategic planning for the Cancer Center increasing the revenues by 45% and decreasing expense by 35% through multi-disciplinary work with physicians and nurses on supplies, overtime and scheduling efficiencies over two fiscal years.
    • Managed directed and coordinated the opening of Southeast Georgia Health System's Cancer Care Center, which includes radiation oncology and outpatient medical oncology, with a twenty-three bed inpatient oncology unit Negotiated the affiliation with MD Andersons Physician Network, becoming the sixth community hospital in the nation and the only affiliate in the State of Georgia.
    • Developed, organized and implemented, marketing and community screenings in breast and prostate.
    • Co-Chair of Clinical Cancer Committee with the responsibility and administrative direction for Tumor Registry, Annual Report and accreditation by American College of Surgeons (ACoS).
    • Multi-disciplinary monitor for quality across the patient care continuum, from diagnosis, throughout therapy, and supportive patient and family focused care.
    • Key member of multi-disciplinary Marketing Committee, for oncology and publication of Annual Report.
    • Responsible for daily operations in the nursing division which included effective nurse staffing for all units on the Brunswick Campus, the House Managers and patient flow.
    • Administrative liaison with American Cancer Society (ACS).
    • Adopted ACS community programs of Look Good Feel Better, Relay for Life, and fundraisers.
    • Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, ID : 0
    MEMBER SOUTHEAST GEORGIA CANCER ALLIANCEJan 2005 to Jan 2009
    Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, ID : 0
    Jul 2003 to Dec 2005
    TJR CONSULTING LLC
    • Developing subdivision projects, apartment complexes, and construction developments to meet Environmental Protection Agency (EPA), Department of Natural Resources (DNR), City and County codes.
    • Developed Emergency Preparedness Programs in Homeland Security, Radiation Safety Programs and Hospital Life Safety Programs to meet Nuclear Regulatory Commission Standards, Federal Medicare and Joint Commission on Accreditation of Healthcare Organizations regulations.
    • Conducted audit of a five physician Radiation Therapy practice for revenue enhancements and operational efficiencies.
    • Established personnel policy and procedure guidelines for the Missouri Coalition Against Domestic Violence (MCADV).
    • Ellis Fischel Cancer Center.
    ASSOCIATE DIRECTORJul 2000 to Jul 2003
    HOSPITALS AND CLINICS - MISSOURI
    • Conducted cost savings analysis, resulting in saving $13 million over two years on Facilities Service Division's $125 million budget.
    • Senior administrator, with operational responsibility for Ellis Fischel Cancer Center.
    • Co-Chair of Clinical Cancer Committee with the responsibility and administrative direction for Tumor Registry, Annual Report and accreditation by American College of Surgeons (ACS).
    • Multi-disciplinary monitor for quality across the patient care continuum, from diagnosis, throughout therapy, and supportive patient and family focused care.
    INTERIM DIRECTORJan 2000 to Jul 2000
    ELLIS FISCHEL CANCER CENTER
    • Administrator Ellis Fischel Cancer Center with responsibility for operations, finance and strategic planning.
    • Further enhanced direct reporting relationships with managers of Support and Professional Services.
    • Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, ID : 0
    ADMINISTRATIVE DIRECTOR OF RESEARCHJan 1995 to Current
    NATIONAL ONCOLOGY ADVISORY BOARD
    • Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch. Strengthened company's business by leading implementation of [project]. ELLIS FISCHEL CANCER CENTER Organized, planned, directed and implemented a new Quality Assurance/Risk Management Program, conducting chart analyses peer review and monitoring of licensed and unlicensed staff, reporting to Missouri Cancer Commission.
    • Became the Radiation Safety Officer and liaison with the Nuclear Regulator Agency.
    • Assisted the Medical Records Manager in review, preparation and conduction of American College of Surgery accreditation.
    • Administrative liaison with American Cancer Society.
    • Enhanced development and care of breast cancer patients with implementation of Certified Breast and Prosthesis program administered in conjunction with beauty shop activities.
    • Established the Cancer Center's first Internal Review Board (IRB) to evaluate and approve clinical trials as established from the Community Clinical Oncology Program (CCOP) grant.
    • Developed and wrote all consents for protocols reviewed and approved by the IRB.
    • Conducted educational programs for nursing staff, physicians and community organizations on clinical trials and meaning of NCI designated CCOP.
    • Negotiated, membership of hospitals and physicians into CCOP.
    • Excelled at data management and nurse training to become a designated auditor for the Radiation Therapy Oncology Group (RTOG).
    • Managed establishment and training of nursing and data management staff for operation of $153,000 CCOP research grant.
    • Successfully wrote a $300,000+ continuation grant.
    COLUMBIA CHAMBER OF COMMERCEJan 1992 to Jan 2003
    CANCER CENTER ADMINISTRATORS FORUMJan 1991 to Jan 2003
    Nov 1990 to Jan 2000
    ASSOCIATE HOSPITAL
    Jul 1986 to Jul 2003
    University of Missouri Hospitals and Clinics
    DIRECTORJul 1986 to Nov 1990
    PROFESSIONAL SERVICES ELLIS FISCHEL CANCER CENTER
    • Responsible for two of three major divisions accomplishing fiscal turn-around of -$432,000 unprofitable operation into profitable of $1.5 million, through administrative over site of Patient Accounts, Case Management, and Utilization Review, enhancing the revenue cycle, leading to a reduction of accounts receivable to 58 days.
    • Administrative liaison with American Cancer Society (ACS).
    • Adopted ACS community programs of Look Good Feel Better, Relay for Life and golf tournament fundraisers.
    • Integrated Telemedicine outreach through rural clinic practices enhancing specialized resources in clinical services and education.
    • Increased community referrals for all women to the Breast and Prosthesis program.
    • Established the operational budget, marketing, financial collections and construction of the Cancer Screening Program for well patients.
    • Developed, organized and implemented, marketing and community screenings, in breast, colorectal, prostate and dermatology.
    • Responsible for the purchase and operation of the Mobile Mammography Van to increase outpatient cancer screenings and referrals.
    • Organized, directed, planned and implemented guidelines for American College of Radiology (ACR) certification for mammography.
    • Planned, developed, constructed and administrated the Breast and Imaging Center.
    • Planned, organized and assisted the Director of Nursing in adoption and education of the Oncology Nursing Society's practices.
    • Planned, organized, and facilitated multi-disciplinary committees for establishment of and quality monitoring through Clinical pathways.
    • Expanded multi-disciplinary tumor board via tel-medicine between University Hospital, Ellis Fischel, Ft.
    • Leonard Wood and physician equipped clinics.
    • Worked with physicians to bring in the first Positron Emission Tomography (PET) Scanner.
    • Education facilitator in exams for nurses becoming Oncology Certified Nurses (OCN).
    • Planned, directed, educated and monitored Pharmacy on the control and inventory of research medication for both National Cancer Institute and pharmaceutical clinical trials.
    • Formed multi-disciplinary team to write, educate and implement Environmental Protection Agency (EPA) guidelines on use, storage and disposal of hazardous material qualified chemotherapy.
    • Key member in the negotiation of a joint venture contract with the Veterans Administration (VA) in Columbia, encompassing purchase, construction and billing of simulator and linear accelerator for the combined treatment of VA University Hospital and Ellis Fischel radiation therapy patients.
    • Negotiated recruitment contracts for radiation oncologist, surgical oncologist, medical oncologist and gynecological oncologist.
    • Worked with Ellis Fischel's Cancer Center Advisory Board, staff and community to raise funds, design and construct the Wyatt Guest House for cancer patients and families housing needs in the community.
    • Administratively responsible for operational budget, marketing and financial collections for Wyatt Guest House.
    • Facilitated in educating and assisting Development Department on oncology needs and fund raising ideas culminating in Annual Ellis Fischel Gala with an average of $70 thousand profit.
    • Administrative liaison for two University-wide committees, of 20 persons each, for regulatory compliance with Nuclear Regulatory Commission and Environmental Protection Agency (EPA).
    • Responsible for the organizational planning and directing of hospital accreditation by Joint Commission Accreditation of Hospital Organizations (JCAHO) and American College of Surgeons (ACoS).
    Education
    Public and Health Administration Internship Programs Masters, PUBLIC ADMINISTRATIONJune 2001University of Missouri-Columbia Colleges
    Bachelor of ScienceDecember 1981University of Missouri-Columbia BIOCHEMISTRY
    University of MissouriColumbia
    PROFESSIONAL ORGANIZATIONS
    Interests
    ASSOCIATION OF COMMUNITY CANCER CENTERS 2006 to present Available on Request
    Skills
    Policies, Procedures and Program Development Marketing development Process improvement for Quality Outcomes Executive Negotiation Skills Development of Educational Programs for Staff, Community and Governmental Relations Unions and contract negotiations Oncology Product Line and Clinical Research Strategic Planning Project Management and Team Building Time management/Dead line and Goal Oriented Revenue Cycle Enhancement Integration of Telemedicine for network and outreach.
    Additional Information
    • ASSOCIATION OF COMMUNITY CANCER CENTERS 2006 to present Available on Request
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    Resume Overview

    Companies Worked For:

    • Centura Health
    • Memorial Health Care System
    • DIRECTOR CANCER CARE CENTER SOUTHEAST GEORGIA HEALTH SYSTEM
    • TJR CONSULTING LLC
    • HOSPITALS AND CLINICS
    • ELLIS FISCHEL CANCER CENTER
    • NATIONAL ONCOLOGY ADVISORY BOARD
    • ASSOCIATE HOSPITAL
    • University of Missouri Hospitals and Clinics
    • PROFESSIONAL SERVICES ELLIS FISCHEL CANCER CENTER

    School Attended

    • University of Missouri-Columbia Colleges
    • University of Missouri-Columbia BIOCHEMISTRY
    • University of Missouri
    • PROFESSIONAL ORGANIZATIONS

    Job Titles Held:

    • Group Service Line Director
    • Oncology Service Line Administrator
    • MEMBER SOUTHEAST GEORGIA CANCER ALLIANCE
    • ASSOCIATE DIRECTOR
    • INTERIM DIRECTOR
    • ADMINISTRATIVE DIRECTOR OF RESEARCH
    • COLUMBIA CHAMBER OF COMMERCE
    • CANCER CENTER ADMINISTRATORS FORUM
    • DIRECTOR

    Degrees

    • Public and Health Administration Internship Programs Masters, PUBLIC ADMINISTRATION June 2001
      Bachelor of Science December 1981

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