Experienced credit manager with over 3 years of experience in management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Customer service with over 5 years of successful experience in sales and helping customers. Recognized consistently for performance excellence and contributions to success in management industry. Strengths in computers and software backed by training in computer science.
- Business operations
- Team management
- Communications
- Team building
- First Aid/CPR
- Customer service
- Project organization
- Supervision
- Problem resolution
- Budgets
- Organization
Jessup, MD, 11/2019 - Current
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
Richmond, VA, 01/2019 - 10/2019
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Oversaw all reporting, documentation and recordkeeping requirements for department.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Monitored accounts for signs of fraud and non-payment issues.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Referred delinquent accounts to collections department or outside resources.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Compiled data critical to analysis of annual bad debt.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Developed strategies to expedite payments and customer resolutions.
- Reviewed and analyzed loan procedures.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
City, STATE, 09/2017 - 01/2019
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Oversaw all reporting, documentation and recordkeeping requirements for department.
- Provided resources and expertise for conversion, validation and training required for company-wide software updates.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Monitored accounts for signs of fraud and non-payment issues.
- Referred delinquent accounts to collections department or outside resources.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Provided training to 5 account representative and consulted with struggling teams to help meet monthly target goals.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Developed strategies to expedite payments and customer resolutions.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
In the time of management I have had the pleasure of helping customers get what they were looking for and having a team to work with to finish out the orders.
Also learned a lot from the team that I had worked with as well grow with them as well teach them thing I had learned.
Can not wait to learn more and grow with a team that I can learn and teach what I have learned with.
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School Attended
- Logan County High School
Job Titles Held:
- Grease Prosseser
- Credit Manager
- Credit Manager
Degrees
- Diploma
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