Results driven, customer centered manager with 10+ years of experience in store management and supervisory
positions. Verifiable talent for maintaining profitable retail operations with success in capitalizing on growth
opportunities, implementing promotional/ marketing strategies and upholding fiscal integrity. Articulate
communicator and effective trainer skilled in achieving employee buy-in on organizational goals. Well
respected, trusted manager with high standards.
Authorized to work in the US for any employer 10+ years), OPERATIONS (10+ years), RECRUITING (10+ years), INTERVIEWING (10+ years), MS
OFFICE (7 years)
Store operations MS Office proficient
Retail inventory management Team-oriented
Exceptional leader POS systems knowledge
Recruiting and interviewing Floor set design
10/2010 to 02/2017
General ManagerCalvin Klein － Wrentham, MA
Annual sales of $10 milion dollars
Directed and supervised 50+ employees engaged in sales, inventory-taking and executing floorsets
Analyzed marketing information and translated it into strategic plans.
Worked closely with the district manager to formulate and build the store brand.
Reorganized the sales floor to meet company demands.
Completed weekly schedules according to payroll policies staying within budget.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Associate Manager to General Manager.
09/2007 to 07/2010
Managing DirectorLacoste － Wrentham, MA
Annual sales of $2.5 million dollars
Directed daily store operations
Recruited and trained talented team to deliver excellent customer service
Executed markdowns based on sell through
Recognized in 2009 for being a top five most profitable store in the company.
08/2006 to 06/2007
Assistant Manager/Store ManagerFILA － Wrentham, MA
Annual sales of $2.25 million
Opened a new store location and assisted in recruiting and training new staff.
Delivered excellent customer service by greeting and assisting each custome
Stocked and restocked inventory when shipments were received.
Fulfilled customer shipping needs using UPS and USPS methods.
01/1998 to 01/2005
Sales Supervisor/Assistant Manager/Store ManagerVersace Company Store － Wrentham, MA
Effectively led teams of up to 25 employees within a fast paced environment.
Hired and scheduled sales associates.
Successful executed corporate-driven initiatives, promotions and policies.
Ensured superior customer service and employee morale.
Managed markdowns, purchase orders, cash reconciliation and inventory control.
Updated stock and evaluated customer buying habits through computerized sales data analysis.
Directed promotions and store events.
budget, excellent customer service, customer service, data analysis, fast, General Manager, inventory management, inventory, inventory control, marketing, MS Office, payroll, policies, POS, Recruiting, Retail, sales, set design, shipping, strategic plans