Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Knowledgeable and professional Clerical Assistant skilled in administrative support and customer service. Bringing ten years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
Meticulous, organized and efficiency
Data entry and Security understanding
Business operations understanding
Recordkeeping and bookkeeping
Office equipment operations
Problem resolution and administrative support
Communications and team building
Planning and coordination
Inventory management
Experience
Gatekeeper, 01/2020 to Current State Of North Carolina – Shelby, NC,
As Gatekeeper assists the System Analysts in daily observation of employee work habits to increase customer availability.
Prepared, compiled and filed documents as well as reports presented to various parties and included probable causes and provided recommendations for resolution.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Communicated openly with managers about status of employees availability and employee processes to maintain satisfaction.
Interacted professionally with both Department managers, managers, and inside personnel, answering questions and responding to phone and email inquiries.
Provided in-depth research on employee status to assist team goals.
Educated and motivated managers and staff to identify employee timeliness, quality and availability to increase customers opportunities.
Coordinated administrative operations, including hourly, daily, and weekly reports using RTA, EWFM, Excel, Access and Skype to bolster workflows and improve productivity.
Updated databases with employee data, verified changes in information and maintained 100% accuracy.
Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
Monitored and tracked project performance data with weekly employee performance spreadsheets to generate reports and keep management informed of important trends.
Management and Program Assistant Detail, 03/2016 to 05/2016 Geo Group Inc. – Fairbanks, AK,
Supported the Department Manager by compiling paperwork and taking detailed meeting minutes and distributing throughout the department for action.
Collaborated with others to discuss new department opportunities such as maintaining displaying quality initiatives throughout the calamite.
Created agendas and communication materials for team meetings.
Improved operations by working with team managers and employees to find workable solutions.
Collaborated in development of uniform department clerical procedures.
Handled all delegated tasks, including input and tracking of PAR Actions for grade increases, temporary promotions, and seasonal employee hours in HR Connect.
Clerk, 09/2012 to Current Matthews International – Wilsonville, OR,
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members and managers.
Supported office clerical functions using Excel, EWFM, SETR, Word processing and other software, email, office machines and outgoing mail processing machines.
Accurately input segments to reflect employee accountability daily in EWFM and SETR.
Using IDRS and AMS move leads to efficiently manage inventory.
Assisted managers with special projects by coordinating records and resources to meet expected requirements.
Assists Department manager and manager tracking employee information to support labor management issues and grievances through consolidated time reports and conveying management procedures to employees.
Supported clerical needs of more than three managers with twenty employees each, including taking messages, scanning documents and routing business correspondence.
Transcribed meeting minutes for the Operations manager staff meetings and manager gate meetings maintaining 100% accuracy.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Produced professional and error-free letters, presentations and spreadsheets for the Operations Manager, Department Managers and Managers.
Typed, edited and formatted training memos for all callsite employees, updating necessary information and working closely with multiple departments.
Customer Service Representative, 12/2010 to 08/2012 Internal Revenue Service Accounts Management – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Updated IDRS with customer information during telephone contact.
Education and Training
Bachelor of Arts: History, Expected in 05/2008 SUNY At Buffalo - Buffalo, NY GPA:
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