Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Knowledgeable and professional Clerical Assistant skilled in administrative support and customer service. Bringing ten years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

  • Meticulous, organized and efficiency
  • Data entry and Security understanding
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Problem resolution and administrative support
  • Communications and team building
  • Planning and coordination
  • Inventory management
Gatekeeper, 01/2020 to Current
State Of North CarolinaShelby, NC,
  • As Gatekeeper assists the System Analysts in daily observation of employee work habits to increase customer availability.
  • Prepared, compiled and filed documents as well as reports presented to various parties and included probable causes and provided recommendations for resolution.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Communicated openly with managers about status of employees availability and employee processes to maintain satisfaction.
  • Interacted professionally with both Department managers, managers, and inside personnel, answering questions and responding to phone and email inquiries.
  • Provided in-depth research on employee status to assist team goals.
  • Educated and motivated managers and staff to identify employee timeliness, quality and availability to increase customers opportunities.
  • Coordinated administrative operations, including hourly, daily, and weekly reports using RTA, EWFM, Excel, Access and Skype to bolster workflows and improve productivity.
  • Updated databases with employee data, verified changes in information and maintained 100% accuracy.
  • Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
  • Monitored and tracked project performance data with weekly employee performance spreadsheets to generate reports and keep management informed of important trends.
Management and Program Assistant Detail, 03/2016 to 05/2016
Geo Group Inc.Fairbanks, AK,
  • Supported the Department Manager by compiling paperwork and taking detailed meeting minutes and distributing throughout the department for action.
  • Collaborated with others to discuss new department opportunities such as maintaining displaying quality initiatives throughout the calamite.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team managers and employees to find workable solutions.
  • Collaborated in development of uniform department clerical procedures.
  • Handled all delegated tasks, including input and tracking of PAR Actions for grade increases, temporary promotions, and seasonal employee hours in HR Connect.
Clerk, 09/2012 to Current
Matthews InternationalWilsonville, OR,
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members and managers.
  • Supported office clerical functions using Excel, EWFM, SETR, Word processing and other software, email, office machines and outgoing mail processing machines.
  • Accurately input segments to reflect employee accountability daily in EWFM and SETR.
  • Using IDRS and AMS move leads to efficiently manage inventory.
  • Assisted managers with special projects by coordinating records and resources to meet expected requirements.
  • Assists Department manager and manager tracking employee information to support labor management issues and grievances through consolidated time reports and conveying management procedures to employees.
  • Supported clerical needs of more than three managers with twenty employees each, including taking messages, scanning documents and routing business correspondence.
  • Transcribed meeting minutes for the Operations manager staff meetings and manager gate meetings maintaining 100% accuracy.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Produced professional and error-free letters, presentations and spreadsheets for the Operations Manager, Department Managers and Managers.
  • Typed, edited and formatted training memos for all callsite employees, updating necessary information and working closely with multiple departments.
Customer Service Representative, 12/2010 to 08/2012
Internal Revenue Service Accounts ManagementCity, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Updated IDRS with customer information during telephone contact.
Education and Training
Bachelor of Arts: History, Expected in 05/2008
SUNY At Buffalo - Buffalo, NY
Activities and Honors

Clerk of the Year in 2015

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School Attended

  • SUNY At Buffalo

Job Titles Held:

  • Gatekeeper
  • Management and Program Assistant Detail
  • Clerk
  • Customer Service Representative


  • Bachelor of Arts

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