Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

  • Data collection and analysis
  • Inbound and outbound calling
  • Strong verbal communication
  • Work site preparation
  • Project design
  • Bid estimation
  • Issues resolution
  • Invoicing and billing
  • Administrative support, Network
  • Customer satisfaction, Quality
  • Data collection, Research
  • Email, Scheduling
  • Functional, Telephone
  • Invoicing, Type
  • Marketing
  • Materials
  • Office
  • Administrative support
  • Problem resolution
  • Organization
  • Team building
  • Insurance billing
  • Office record management
Freelancer, 12/2000 to 12/2017
Rummel ConstructionPueblo, CO,
  • Performed work according to project schedules and high quality standards.
  • Maintained filing system of current, prospective and future positions.
  • Submitted professional proposals and project scopes to potential employers.
  • Tracked hours and expenses for each project, detailing each action and charge.
  • Developed network of related professionals to open up business opportunities.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
  • Collaborated with clients from concept through final delivery of product or service.
Hardwood Flooring Specialist, 08/2014 to 12/2016
Novant HealthManassas, VA,
  • Communicated value and position to sales team and developed tools to support selling process.
  • Adhered to established policies, procedures and compliance for satisfactory work ethics.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Improved quality processes for increased efficiency and effectiveness.
  • Increased customer satisfaction and repeat business through the relentless pursuit of resolutions to problematic situations, while protecting company reputation and maintaining a loyal client base.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Offered pricing and feature recommendations to management and cross-functional teams.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Worked with customers to understand requirements and provide exceptional service.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Construction Laborer, 03/2014 to 07/2014
J.D. McCainCity, STATE,
  • Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
  • Cleaned exterior of buildings using motorized power washer.
  • Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Applied paint with cloth, brush, sponge and fingers to create special effects.
  • Cleaned and properly stored all [Type] equipment and supplies at end of each workday and removed trash and debris from work areas.
  • Minimized disruption of client space and thoroughly cleaned up after completion of each job.
  • Obtained correct dimensions and specifications by properly measuring areas.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Mixed and matched paints according to customer specifications.
  • Taped around windows and fixtures prior to painting walls.
  • Repaired defects in walls including holes and scrapes.
Administrative Specialist II, 08/2011 to 05/2013
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Offered office-wide CARES software support and training, including troubleshooting issues and optimizing usage.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Managed master calendar and scheduled appointments for 12 providers based on optimal patient loads and clinician availability.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Conducted insurance verification and preauthorization and managed patient charts.
  • Communicated with patients regarding payments on outstanding accounts.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Developed and managed accurate and confidential patient records.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Followed up with patients about medical and healthcare processes.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Successfully completed all ('in/out house") trainings and certifications required by the State of South Carolina and HIPPA state and federal mandates.
  • Maintained relations with our Federally funded programs, including DIS ("Disease Intervention Specialist") and performed all clerical duties for their specialized clinics.
  • Eagerly cross trained across 10 different departments including Adult Immunizations, Childhood Immunizations, Foreign Travel Immunizations, Immigration Immunizations (VISA/"Green-card" acceptance), Tuberculosis Clinic (wellness check and medicinal administration to patients with TB or positive PPD), Family Planning, STD clinic, Medical Records, WIC (women, Infants, children) classes and recertifications, etc.
  • And flawlessly provided care and guidance to all in need.
  • Trained our volunteer students from USC as a part of our affiliate work-study program.
Education and Training
: Building Construction Technology, Expected in 2019
Some College - ,
High School Diploma: Health Science, Expected in 2009
Pelion High School - Pelion, SC
  • GPA: 3.7, Graduated in Top 10% of Class
  • Took 3 years of Spanish, and 3 years of Japanese foreign language courses.
  • : , Expected in
    Midlands Technical College - West Columbia, SC
    Could not complete courses due to a family issue, that required my undivided attention at that time.
    Activities and Honors

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    School Attended

    • Some College
    • Pelion High School
    • Midlands Technical College

    Job Titles Held:

    • Freelancer
    • Hardwood Flooring Specialist
    • Construction Laborer
    • Administrative Specialist II


    • High School Diploma

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