Founder resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Founder with experience leading diverse areas of operations. Growsā business customer base, revenue, and staff. Visionary professional, successful at developing new approaches to fill business and market needs. Goal-driven Founder, strategic leader, and decisive business professional bring a track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on a new challenge that requires patience and perseverance.
Skills
Revenue development
Project Management
Talent acquisition
Brand management
Defining company vision
Employee coaching
Operations oversight
Policy development
Planning and coordination
Executive leadership
Financial leadership
New business development
Revenue growth
Team building and leadership
Conflict resolution
Multitasking
Education and Training
University of The Incarnate WordSan Antonio, TX, Expected in 01/2021 ā āMBA:Business Management, Business - GPA:
GPA: 3.6, Dean's List Honoree
Minor in Management
Completed continuing education in Business Management
Dean's List Honoree 2018,2020
3.6 GPA
, Expected in 01/2017 ā ā: - GPA:GPA: 3.6
University of Incarnate WordSan Antonio, TX, Expected in 01/2018 ā āBSBA:General Management - GPA:
GPA: 3.4
Completed professional development in Business
Dean's List Honoree 2014-2016
Experience
Fleetcor - Founder Bismarck, ND, 07/2013 - Current
Hearts.
I founded, developed, launched, and manage, specializing in Community Relations.
Raised 20K in seed funding.
Single-handily executed crowdfunding campaign raising 10,000 in 2 months.
Fostered relationship with the client to gain a greater understanding of company needs.
Customized data analytics based on specific engagement goals.
Curated and implemented branding and marketing strategies.
Recruited content creators to the platform.
Led startup and opening of business and provide business development, creation of operational procedures, and workflow planning.
Maintained up-to-date knowledge of statutory requirements and regulations.
Negotiated key initial contracts and established plans to formalize structure and support growth.
Devised organizational vision, mission, and foundational structure to facilitate early growth.
Developed clear mission, vision, and culture for the company a foundation for growth, branding, and development of employee culture.
Led startup and opening of business and provide business development, creation of operational procedures, and workflow planning.
Ben E Keith Foods - National Account Manager City, STATE, 04/2007 - 05/2013
Manage corporate accounts with an emphasis on increasing penetration, retention, and sales.
Provide office solutions essential to the success of customers' business needs.
Ability to work independently as well as in a team environment.
Responsible for a portfolio of 400 small to medium-size businesses with a yearly gross potential of over 6 million annually.
Develop and executes comprehensive customer loyalty programs by analyzing the competitive field to formulate and uncover opportunities to increase customer retention.
Re-engaged lapsed accounts to establish relationships and promote products.
Connected with current customers to assess satisfaction, determine needs, and offer new services.
Grew brand awareness by increasing market penetration with customer-focused approaches.
Boosted profit opportunities, generating new accounts, and successfully managing the existing customer base to meet advertising needs.
Proactively identified and solved complex problems impacting sales and business direction.
Using my leadership abilities and interpersonal abilities, I cultivated collaboration towards the organizational goal of industry-leading customer service that drives growth.
By tracking and studying customer service trends.
I worked to identify areas needing improvement, then created and implemented solutions, including training, coaching, and instruction designed to enhance employeesā skills and performance.
Supporting all organizational initiatives, I ensured employees were engaging customers, and that cashiers complied with reward and survey requests that provided the data to identify areas of concern.
Through strategic efforts, assessing customer feedback and data to drive change, I improved customer services scores from 75% to 89.5% and improves sales 150K in 2006.
Client Services.
Networking & Marketing.
Event Planning, Communication & Research.
Phone, Computer & all office equipment.
Fund Raising.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered a prompt resolution to customer satisfaction.
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Evaluated and authenticated returns, exchanges, and voids.
Interviewed, hired, and trained new quality-focused customer service representatives.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Evaluated employee job performance and motivated staff to improve productivity.
Responded to in-person and online customers to improve company customer service ratings.
Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
Accomplishments
Led team to achieve quarterly goals, earning recognition from upper management and financial reward.
Developed relationships with many new clients and typically exceeded sales goals by 70%.
Negotiated with vendors, saving the company $80,000 annually.
Improved delivery of Service by customer service, realizing overall increase in customer satisfaction and cost efficiency.
Consistently maintained high customer satisfaction ratings.
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