LiveCareer-Resume

Founder resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Founder with experience leading diverse areas of operations. Grows’ business customer base, revenue, and staff. Visionary professional, successful at developing new approaches to fill business and market needs. Goal-driven Founder, strategic leader, and decisive business professional bring a track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on a new challenge that requires patience and perseverance.

Skills
  • Revenue development
  • Project Management
  • Talent acquisition
  • Brand management
  • Defining company vision
  • Employee coaching
  • Operations oversight
  • Policy development
  • Planning and coordination
  • Executive leadership
  • Financial leadership
  • New business development
  • Revenue growth
  • Team building and leadership
  • Conflict resolution
  • Multitasking
Education and Training
University of The Incarnate Word San Antonio, TX, Expected in 01/2021 MBA : Business Management, Business - GPA :

GPA: 3.6, Dean's List Honoree

  • Minor in Management
  • Completed continuing education in Business Management
  • Dean's List Honoree 2018,2020
  • 3.6 GPA
, Expected in 01/2017 : - GPA : GPA: 3.6
University of Incarnate Word San Antonio, TX, Expected in 01/2018 BSBA : General Management - GPA :

GPA: 3.4

  • Completed professional development in Business
  • Dean's List Honoree 2014-2016
Experience
Fleetcor - Founder
Bismarck, ND, 07/2013 - Current
  • Hearts.
  • I founded, developed, launched, and manage, specializing in Community Relations.
  • Raised 20K in seed funding.
  • Single-handily executed crowdfunding campaign raising 10,000 in 2 months.
  • Fostered relationship with the client to gain a greater understanding of company needs.
  • Customized data analytics based on specific engagement goals.
  • Curated and implemented branding and marketing strategies.
  • Recruited content creators to the platform.
  • Led startup and opening of business and provide business development, creation of operational procedures, and workflow planning.
  • Maintained up-to-date knowledge of statutory requirements and regulations.
  • Negotiated key initial contracts and established plans to formalize structure and support growth.
  • Devised organizational vision, mission, and foundational structure to facilitate early growth.
  • Developed clear mission, vision, and culture for the company a foundation for growth, branding, and development of employee culture.
  • Led startup and opening of business and provide business development, creation of operational procedures, and workflow planning.
Ben E Keith Foods - National Account Manager
City, STATE, 04/2007 - 05/2013
  • Manage corporate accounts with an emphasis on increasing penetration, retention, and sales.
  • Provide office solutions essential to the success of customers' business needs.
  • Ability to work independently as well as in a team environment.
  • Responsible for a portfolio of 400 small to medium-size businesses with a yearly gross potential of over 6 million annually.
  • Develop and executes comprehensive customer loyalty programs by analyzing the competitive field to formulate and uncover opportunities to increase customer retention.
  • Re-engaged lapsed accounts to establish relationships and promote products.
  • Connected with current customers to assess satisfaction, determine needs, and offer new services.
  • Grew brand awareness by increasing market penetration with customer-focused approaches.
  • Boosted profit opportunities, generating new accounts, and successfully managing the existing customer base to meet advertising needs.
  • Proactively identified and solved complex problems impacting sales and business direction.
Asley Furniture - Customer Service/Resolutions Manager
City, STATE, 12/2004 - 04/2007
  • Using my leadership abilities and interpersonal abilities, I cultivated collaboration towards the organizational goal of industry-leading customer service that drives growth.
  • By tracking and studying customer service trends.
  • I worked to identify areas needing improvement, then created and implemented solutions, including training, coaching, and instruction designed to enhance employees’ skills and performance.
  • Supporting all organizational initiatives, I ensured employees were engaging customers, and that cashiers complied with reward and survey requests that provided the data to identify areas of concern.
  • Through strategic efforts, assessing customer feedback and data to drive change, I improved customer services scores from 75% to 89.5% and improves sales 150K in 2006.
  • Client Services.
  • Networking & Marketing.
  • Event Planning, Communication & Research.
  • Phone, Computer & all office equipment.
  • Fund Raising.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered a prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Evaluated and authenticated returns, exchanges, and voids.
  • Interviewed, hired, and trained new quality-focused customer service representatives.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
Accomplishments
  • Led team to achieve quarterly goals, earning recognition from upper management and financial reward.
  • Developed relationships with many new clients and typically exceeded sales goals by 70%.
  • Negotiated with vendors, saving the company $80,000 annually.
  • Improved delivery of Service by customer service, realizing overall increase in customer satisfaction and cost efficiency.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • University of The Incarnate Word
  • University of Incarnate Word

Job Titles Held:

  • Founder
  • National Account Manager
  • Customer Service/Resolutions Manager

Degrees

  • MBA
  • BSBA

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