(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Positive and upbeat Host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Bilingual individual well-trained in driving success through careful processing and knowledge of operating procedures. Looking for Vault Teller position where strong skills set will be appreciated.

  • Translation and Interpretation Services
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Transaction Processing
  • Customer Service
  • Upselling Products and Services
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Customer Retention Strategies
  • Financial Transactions Management
  • Analytical Thinking
  • Documentation and Reporting
  • Attention to Detail
  • Data Entry
  • Problem-Solving
  • Client Inquiries Management
  • Deadline Adherence
  • Web-Based Applications
  • Information Confidentiality
  • Investment Solutions
  • Process Improvement
  • Strong Work Ethic
  • Works Well Under Pressure
  • Critical Thinking
  • Reliable & Trustworthy
  • Planning & Organizing
  • Basic Math
  • Data Management
  • Team Building
Education and Training
Coursera Plano, TX, Expected in 09/2022 Certficate : Data Anaylst - GPA :
Plano Senior Plano, TX, Expected in 04/2021 High School Diploma : - GPA :
Yardi - FNS Host
Boise, ID, 01/2022 - 11/2022
  • Selected foods appropriate for individual patients dietary needs.
  • Developed diets to meet nutritional requirements for people with special conditions.
  • Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
  • Planned menus and ordered specific foods to meet medical restrictions.
  • Reviewed health goals and requirements provided by physicians, nurses and dieticians to offer balanced, nutritious options for patients.
  • Created new dishes to develop healthier meal options for patients.
  • Collected dishes, loaded dishwasher and unloaded after completed cycles to keep clean dishes on-hand.
  • Minimized spoilage risks by rotating stock according to first-in-first-out processes.
  • Reviewed menus and modified dietary needs to provide patrons with quality food that suited individual dietary needs.
  • Checked and updated diet orders via computer database.
  • Developed and oversaw preparation of specialized diets.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
Fedex Cross Border - Transaction Processing Specialist
Fontana, CA, 12/2021 - 05/2022
  • Received, processed and organized transactional documents and transmitted to clients.
  • Handled and verified data received by automatic data extraction tools.
  • Received requests and documents related to processing financial transactions.
  • Classified and labeled documents relating to contract requirements and legal necessity.
  • Sorted and archived documents and files by form type to assess inventory of information.
Walmart - Customer Service Representative
City, STATE, 10/2018 - 01/2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
English :
Full Professional
Negotiated :
Spanish :
Negotiated :

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    School Attended

    • Coursera
    • Plano Senior

    Job Titles Held:

    • FNS Host
    • Transaction Processing Specialist
    • Customer Service Representative


    • Certficate
    • High School Diploma

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