Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
I'm a hardworking and reliable employee. I'm willing to start immediately. I make sure my work is accurate and keep my stuff very organized. Eager to learn new things and work hard at it.
Skills
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Experience
06/2018 to Current
Floater (extra Help) Tommy Bahama – Rehoboth, MA,
- Answered phone inquiries to record takeout orders and respond to service questions.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Calculated charges, issued table checks and collected payments from customers.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Set up and decorated menu marketing boards with current specials information and drink features.
01/2019 to 03/2020
Cashier Jackson Hosptial & Clinic – Montgomery, AL,
- Read weekly sales inserts and monitored price changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures.
- Inspected items for damage and obtained replacements for customers.
- Worked closely with front-end staff to assist customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues regarding customer complaints.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
09/2017 to 05/2018
Hostess The Gathering – City, STATE,
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Notified servers after seating parties in section for prompt service.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Assisted waitresses by taking guests drink orders and appetizers.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Calculated charges, issued table checks and collected payments from customers.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Managed closing duties, including restocking items and reconciling cash drawer.
Education and Training
Expected in 05/2019
High School Diploma:
Branford High School - Branford, FL,
Branford High School - Branford, FL,
Expected in
Santa Fe College - Gainesville, FL
Certifications
- ServSafe Food Certification
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Resume Overview
School Attended
- Branford High School
- Santa Fe College
Job Titles Held:
- Floater (extra Help)
- Cashier
- Hostess
Degrees
- High School Diploma
- Some College (No Degree)
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