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Field Service Technician Resume Example

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FIELD SERVICE TECHNICIAN
Summary
Field Service / Bench Technician with 20+ years of technical experience. Help maintain, service and support printing and imaging equipment. Excellent electro-mechanical, troubleshooting and customer service skills.
Skills
  • Imaging Equipment Installation, Service and Support. Preventative Maintenance and Repair. Onsite & Remote Support
  • Customer Service, Parts Inventory. Administration & Reporting       
Accomplishments
  • Completed all necessary Hewlett Packard requirements to enable my employer to become and HP Certified dealer.
  • This enabled the company to not only service and sell HP products but to also receive technical support, perform warrantee repairs and receive a discount on HP parts and accessories.
  • In less than 18 months with my current employer I have earned certifications on most Canon MFP office equipment.
  • One of only 2 Canon empolyees in our branch to meet the criteria for a security clearance for the Federal Reserve.
Experience
10/2016 to Current
Field Service TechnicianCompany Name － City, State
  • Service, repair and upgrade Diebold ATM's and peripheral devices
  • Keep an inventory of parts and supplies to minimize equipment down time
  • Order parts and return used parts in a timely manner
  • Travel to various customer sites in the central Virginia area to support and maintain equipment


07/2014 to 10/2016
Digital Service TechnicianCompany Name － City, State
  • Provide preventive and demand maintenance on multiple types of Canon office MFP's, also responsible for smaller machines such as fax's, stand alone scanners and HP desktop printers.
  • Analyze and evaluate equipment performance.
  • Assess and maintain parts inventory to ensure calls are completed in a timely manner.
  • Complete all Canon technician requirements such and calls per day, first time fix and keeping maintenance costs down.
  • Maintain positive customer relationships.
  • Establish and maintain a positive and effective customer relationship.
12/2013 to 06/2014
Field Service TechnicianCompany Name － City, State
  • Assembled, installed, completed networking setup, serviced and repaired Konica-Minolta, Kyocera, Canon, and other brands of MFP's, small copiers and fax machines.
  • Completed all service calls and associated administration on a daily basis.
  • Maintained an inventory of car stock to complete repairs in a timely manner, turned in used parts and completed all necessary warrantee information.
01/2003 to 12/2013
Field Service TechnicianCompany Name － City, State
  • Provide preventive and demand maintenance on high-volume 1-hour photo labs within a timely manner.
  • Analyze and evaluate equipment performance.
  • Assess and maintain parts inventory to ensure calls are completed in a timely manner.
  • Establish and maintain a positive and effective customer relationship.
01/2001 to 01/2003
Service TechnicianCompany Name － City, State
  • Serviced and repaired Hewlett Packard, Lexmark and other brands of laser printers, small copiers and fax machines.
  • Completed all service calls and associated administration on a daily basis.
01/1995 to 01/2001
Senior Printer Technician
  • Supported service requests on Hewlett Packard printers and on other printers as well.
  • Serviced and repaired large format printers as well as large format plotters.
  • Maintained an inventory of parts, especially high failure rate parts, to minimize downtime.
  • Provided on site support to a wide variety of clients in the Richmond area and various locations in other areas of Virginia.
01/1989 to 01/2001
Field EngineerCompany Name － City, State
01/1989 to 01/1995
  • Maintained and supported NBI and Telex word processing equipment and laser, daisy wheel, and dot matrix printers.
  • Key point of contact for Virginia Department of Taxation, both Central Office and statewide.
  • Worked with other field engineers installing and setting up networks.
  • Ran cable, set up PC's and printers, loaded software and testing.
01/1984 to 01/1988
Aerospace Ground Equipment MechanicCompany Name － City, State
  • Repaired, maintained and deployed aircraft support equipment including gas turbine generators, diesel generators, pneumatic compressors, hydraulic test units, heaters and air conditioners.
Education and Training
1989
AS: ElectronicsDeVRY INSTITUTE OF TECHNOLOGY － City, StateElectronics
Hewlett Packard Certified Printer Technician
Skills
Photo, cable, clients, Customer Service, Equipment Installation, fax machines, fax machines, fax, Hewlett Packard, HP, Hewlett Packard printers, Imaging, Inventory, laser, laser printers, mechanical, Office, Networking, networks, office equipment, PC's, Copiers, plotters, Printer, Printers, repairs, Reporting, scanners, Technician, word processing
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Resume Overview

School Attended

  • DeVRY INSTITUTE OF TECHNOLOGY

Job Titles Held:

  • Field Service Technician
  • Digital Service Technician
  • Service Technician
  • Senior Printer Technician
  • Field Engineer
  • Aerospace Ground Equipment Mechanic

Degrees

  • AS : Electronics
    Hewlett Packard Certified Printer Technician

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