(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at up selling the customer without being to pushy. Always maintaining a courteous and mindful approach with customers. Able to learn new information quickly and respond to changing customer preferences. Have a desire to apply expertise to new role with any upcoming business operation that is seeking my skills and family oriented values.

  • Product presentations
  • Safe food handling
  • Stocking supplies
  • Display setup
  • Order fulfillment
  • Payment verification
  • POS systems
  • Cash drawer balancing
  • Cash register operation
  • Customer assistance
  • Customer greeting
  • Credit and cash transactions
  • Merchandise restocking
  • Cash management
  • Scanner operations
  • Coin counting
  • Light housekeeping
  • Enrichment activities
  • People-oriented
  • Dependable
  • Reliable
  • Family-oriented
Education and Training
Rosary High School Fullerton, CA, Expected in 06/1985 High School Diploma : - GPA :
Reddy Ice - Family Nanny
Raleigh, NC, 04/2018 - 01/2020
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Regulated children's schedules to balance rest, learning and play.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Orange County Transportation Authority - Coach Operator
City, STATE, 01/2007 - 04/2018
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Followed GPS technology and printed maps to navigate traffic, construction or other obstacles.
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
  • Maintained timely adherence to schedules and safety protocols.
  • Provided information to passengers, including route, schedule and fare information.
  • Assisted disabled passengers in boarding and exiting bus.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Cold Stone Creamery - Regional Operations Manager
City, STATE, 01/2000 - 11/2006
  • Visited approximately 4 locations weekly to ensure each location as fully functional and operating effectively.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed all day-to-day operations of 4 facilities to provide safe and enjoyable guest experience.
  • Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Lead team of 100 employees in all operations including sales, service, parts and store functions.
  • Oversaw 100 staff by training, mentoring in all opening and closing store procedures, in ice cream productions in front of customer and behind the scene.
  • Conducted monthly staff evaluations and determined staff promotions, realignments and reductions in force as necessary
  • Met operational objectives by establishing qualified staff, promoting staff within each store and providing outstanding customer service.
  • Manager of the Year in 2002
  • With 6 years with the same owners, I started with being a Crew Member and worked my way to Crew Leader, to Store Manager and finally Regional Operations Manager
Food 4 Less - Supermarket Employee
City, STATE, 06/1990 - 06/1998
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • I was a multi-tasked employee depending on the stores daily needs
  • Job titles in my 8 years starting with being Customer Service Clerk, to Bread Aisle Clerk, to POS Coordinator, to Cashier and ending with General Merchandise Manager

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School Attended

  • Rosary High School

Job Titles Held:

  • Family Nanny
  • Coach Operator
  • Regional Operations Manager
  • Supermarket Employee


  • High School Diploma

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