Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at up selling the customer without being to pushy. Always maintaining a courteous and mindful approach with customers. Able to learn new information quickly and respond to changing customer preferences. Have a desire to apply expertise to new role with any upcoming business operation that is seeking my skills and family oriented values.
Skills
Product presentations
Safe food handling
Stocking supplies
Display setup
Order fulfillment
Payment verification
POS systems
Cash drawer balancing
Cash register operation
Customer assistance
Customer greeting
Credit and cash transactions
Merchandise restocking
Cash management
Scanner operations
Coin counting
Light housekeeping
Enrichment activities
People-oriented
Dependable
Reliable
Family-oriented
Education and Training
Rosary High SchoolFullerton, CA, Expected in 06/1985 ā āHigh School Diploma: - GPA:
Experience
Reddy Ice - Family Nanny Raleigh, NC, 04/2018 - 01/2020
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Regulated children's schedules to balance rest, learning and play.
Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
Followed routines to foster stability and structure in children's lives while parents were away.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Orange County Transportation Authority - Coach Operator City, STATE, 01/2007 - 04/2018
Transported passengers on predetermined routes while following local traffic regulations.
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
Followed GPS technology and printed maps to navigate traffic, construction or other obstacles.
Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
Maintained timely adherence to schedules and safety protocols.
Provided information to passengers, including route, schedule and fare information.
Assisted disabled passengers in boarding and exiting bus.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Cold Stone Creamery - Regional Operations Manager City, STATE, 01/2000 - 11/2006
Visited approximately 4 locations weekly to ensure each location as fully functional and operating effectively.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Directed all day-to-day operations of 4 facilities to provide safe and enjoyable guest experience.
Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
Lead team of 100 employees in all operations including sales, service, parts and store functions.
Oversaw 100 staff by training, mentoring in all opening and closing store procedures, in ice cream productions in front of customer and behind the scene.
Conducted monthly staff evaluations and determined staff promotions, realignments and reductions in force as necessary
Met operational objectives by establishing qualified staff, promoting staff within each store and providing outstanding customer service.
Manager of the Year in 2002
With 6 years with the same owners, I started with being a Crew Member and worked my way to Crew Leader, to Store Manager and finally Regional Operations Manager
Food 4 Less - Supermarket Employee City, STATE, 06/1990 - 06/1998
Used register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stayed up to date on store promotions, payment policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
I was a multi-tasked employee depending on the stores daily needs
Job titles in my 8 years starting with being Customer Service Clerk, to Bread Aisle Clerk, to POS Coordinator, to Cashier and ending with General Merchandise Manager
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