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Family Engagement Coordinator Resume Example

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FAMILY ENGAGEMENT COORDINATOR
Summary
Experienced administrative educator, social worker, and service professional with excellent client and family based skills. Action-oriented with strong ability to communicate effectively with a diverse audience. Proven track records of juggling multiple tasks and working under pressure. 
Education
Bachelor of Arts : Social Work/EducationWest Virginia Wesleyan College － Buckhannon, WVSocial Work/Education Dean's List *Pi Gamma Mu - Social Science Honorary *Alpha Phi Gamma - Journalism Honorary
Master of Arts (in process) : Counseling Messiah College － Mechanicsburg, PA
Skills
Education and instruction, classroom management, curriculum development, meeting coordination and facilitation, budget preparation, case management, computer applications (Microsoft), conflict resolution, counseling, customer service, staff training, hiring, information systems, community outreach.
Highlights
  • Program Development
  • Organizational Skills
  • Supervision of Employees
  • Curriculum Design and Instruction
  • Counseling
  • Goal Setting and Implementation
  • Administration Management
  • Team Building
  • Critical Thinking
  • Community Development
Accomplishments
  • Completed Pennsylvania Caseworker Training - University of Pittsburgh School of Social Work - February 2016.
  • Hold Pennsylvania Private Teaching Certificate - Early Childhood and Kindergarten.
  • Involved in ground breaking local initiatives dealign with childhood trauma through establishment of local ACES (Adverse Childhood Experiences) program.
  • Met Pennsylvania Department of Education deadlines for report submission with exceptional report accuracy.
  • Developed curriculum and training manuals for schools, social service agencies, and insurance brokerage firms.
  • Implemented insurance annuity program generating $120,000,000 in sales.
  • Earned Associate Customer Service (ACS) designation - Life Insurance Management Institute - 1992.
Experience
Family Engagement Coordinator
October 2015 to CurrentDauphin County Social Services for Children and Youth － Harrisburg, PA
  • Serve as a neutral party tasked with coordination and facilitation of Family Group Conferences, Family Engagement Meetings, Blended Perspective Meetings and Pre-Court Meetings.
  • Facilitated meetings seeking collaboration and leadership of family groups in crafting and implementing plans that support the safety, permanency and well being of children.
  • Guided and implemented a non-conflict resolution approach to family planning, working to seek kinship resources when possible.
  • Completed 120 training hours to acquire caseworker certification.
  • Outlined and clarified the court process through education and instruction.
  • Worked to create an environment in which honest, transparent and respectful dialog could occur between agency personnel and the family group with the ultimate goal of child reunification.
District Registrar
May 2009 to May 2014Cumberland Valley School District － Mechanicsburg, PA
  • Registered all incoming students grades K-12 for school district of approximately 9000 students.
  • Prepared and submitted reports in accordance with Pennsylvania Department of Education guidelines.
  • Completed approximately 1500 registrations per calendar year.
  • Handled all incoming calls regarding specific residency and district information.
  • Created and maintained reports for student statistical purposes.
  • Provided referral services to families new to the district.
  • English Second Language (ESL) SNAP applications & registration Referred questionable residency cases to home/school visitor Worked with school guidance counselors to complete schedules and provide services for families Obtained IEP, Gifted and 504 plans from prior school district and referred them to the appropriate schools for handling Worked closely with district administrators regarding individual students.
Preschool Teacher
September 2006 to June 2008Camp Hill Presbyterian Church － Camp Hill, PA
  • Completed kindergarten readiness assessments.
  • Held parent-teacher conferences.
  • Worked with outside agencies and parents with special needs students.
  • Recorded student development and academic progress.
  • Devised and implemented preschool curriculum.
Preschool Director
October 1996 to July 2004Camp Hill Presbyterian Church － Camp Hill, PA
  • Supervised staff of 18.
  • Responsible for hiring, reviews and terminations as necessary.
  • Devised curriculum and approved necessary changes.
  • Handled all applications, medical forms, emergency forms and monthly tuition payments.
  • Created and maintained annual budget of approximately $130,000.
  • Organized and/or presented in-service programs for staff.
  • Advertised and marketed program in the community.
  • Acted as a liaison between outside agencies and special needs students.
Special Services Director
February 1993 to February 1996MONY Brokerage － Harrisburg, PA
  • Responsible for budget preparation, management and periodic audit reviews.
  • Oversaw departmental budget of $125,000.
  • Developed and implemented staff training programs on Total Quality Management, Customer Service Skills, Telephone Skills, Conflict Resolution, and various computer applications.
  • Managed and supervised Customer Service and Information Systems departments.
  • Responsible for recruitment, hiring, training, terminations, and performance evaluations.
  • Fielded and resolved written and verbal complaints and conflicts from 4,000 field agents.
  • Case manager for all departments.
Account Manager
February 1991 to February 1993MONY Brokerage － Harrisburg, PA
Customer Service Representative
January 1988 to February 1991MONY Brokerage － Harrisburg, PA
Social Services Coordinator
July 1986 to January 1988National Multiple Sclerosis Society － Pittsburgh, PA
  • Responsible for all phases of social service department, including case management,serving 18 counties and 2,000 clients.
  • Designed and organized patient service program including Home Care, Newly Diagnosed Seminar, Aquatics Program, Annual MS Seminar and Family Support Groups.
  • Provided counseling, home visits and referral services.
  • Coordinated 21 support groups serving those with MS, their families and other interested parties.
  • Implement and assisted in fundraising activities.
  • Provided public and in-service educational seminars.
Teacher
June 1985 to July 1986Oak Point Academy － Houston, TX
Assistant Director
June 1984 to July 1985Big Brothers/Big Sisters － Clarksburg, WV
Additional Information
  • Volunteer - Open Stage of Harrisburg, Bladder Cancer Advocacy Network, Downtown Daily Bread Soup Kitchen, Cumberland Valley Eagle Foundation, Cumberland Valley Field Hockey Booster Club, Past PTO Officer, Board President - Actors Professional Theatre Conservatory.
  • Elder & Deacon - Presbyterian Church (USA).
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Resume Overview

Companies Worked For:

  • Dauphin County Social Services for Children and Youth
  • Cumberland Valley School District
  • Camp Hill Presbyterian Church
  • MONY Brokerage
  • National Multiple Sclerosis Society
  • Oak Point Academy
  • Big Brothers/Big Sisters

School Attended

  • West Virginia Wesleyan College
  • Messiah College

Job Titles Held:

  • Family Engagement Coordinator
  • District Registrar
  • Preschool Teacher
  • Preschool Director
  • Special Services Director
  • Account Manager
  • Customer Service Representative
  • Social Services Coordinator
  • Teacher
  • Assistant Director

Degrees

  • Bachelor of Arts : Social Work/Education
    Master of Arts (in process) : Counseling

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