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Facility Assistant Manager Resume Example

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FACILITY ASSISTANT MANAGER
Professional Summary

Thorough and steadfast professional with top-notch administrative skills and solid background in user experience. Surpass business targets while satisfying diverse customer demands. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Work History
Facility Assistant Manager, 01/2020 to CurrentDiscovery Mood And Anxiety, Dripping Springs, TX
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Google Drive and Spreadsheets .
  • Integrated logistic systems into company processes to improve operations and manage facility maintenance and licensure adherence.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Concur software.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Analyzed and solved multi-faceted problems that effected program director and business initiatives.
  • Developed internal requirements which complied with Joint Commission standards to minimize regulatory risks and liability across program.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Arranged office conferences for company employees.
  • Hired, managed, developed and trained staff, established and monitored goals.
  • Interacted with parents of patients professionally by phone, email or in-person to provide information and directed to desired staff members.
Lead Mental Health Technician, 08/2019 to CurrentDiscovery Mood And Anxiety, Dripping Springs, TX
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications and managed patient behavior.
Youth Counselor, 06/2018 to 07/2019Maryhurst, Louisville, KY
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Provided guidance and advice to help cultivate self-esteem and community involvement.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Pharmacy Technician, 01/2016 to 08/2018CVS Health, Louisville, KY
  • Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
Bachelor of Arts, Clinical Psychology, 12/2018
Bellarmine University - Louisville, KY
  • Dean's List Fall 2017 and Spring 2018
  • Member of Jazz Club
Master of Science, Human Factors, Expected in 08/2022
Embry-Riddle Aeronautical University - Daytona Beach - Daytona Beach, FL
  • Majored in Human Factors: Systems Engineering
Skills
  • Problem resolution
  • Workflow planning
  • Documentation and control
  • Policy and procedure modification
  • Problem resolution
  • Customer service
  • Organization
  • Communications
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Resume Overview

Companies Worked For:

  • Discovery Mood And Anxiety
  • Maryhurst
  • CVS Health

School Attended

  • Bellarmine University
  • Embry-Riddle Aeronautical University - Daytona Beach

Job Titles Held:

  • Facility Assistant Manager
  • Lead Mental Health Technician
  • Youth Counselor
  • Pharmacy Technician

Degrees

  • Bachelor of Arts , Clinical Psychology 12/2018
    Master of Science , Human Factors Expected in 08/2022

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