Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Customer interaction
Quality control
Team contribution
Effective multi-tasker
Excellent customer service
Computer proficiency
Strong communication skills
Outgoing personality
Meeting deadlines
Safety standards
Flexibility
Strong team member
Inventory monitoring
Fast Learner
Strong work ethic
Good at following instructions
Organizational skills
Record keeping
Lifts 50 pounds
Experience
Fabric Department, 08/1991 to 05/1995 Starbucks – Forest Hills, NY,
Maintained proper fabric stock.
Maintained clean and organized work area.
Worked with managers to implement company's policies and goals.
Assisted customers that needed help and information with fabric and requirements for patterns.
Worked as cashier.
Merchandiser, 04/1996 to 02/2001 Kroger – Crawfordsville, IN,
Placed prices and descriptive signage to enhance displays and promote items.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 4 locations.
Communicated and coordinated execution of planogram with store management.
Displayed appropriate signage for products and sales promotions.
Built effective relationships with each store to develop superior customer satisfaction.
Assisted in gathering and moving materials and equipment for assigned displays.
Established and maintained proper high-traffic displays, resulting in increased sales.
Florist, 01/2008 to 02/2016 Wayside Florist – City, STATE,
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Stayed current on the latest floral trends and supplier products by conducting careful research.
Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
Shared details on how to properly care for purchased flowers and plants with customers.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Educated customers on product and service offerings.
Computed accurate sales prices for purchase transactions.
Trained new employees on company customer service policies and service level standards.
Logged all daily shipping and receiving orders.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Assisted customers with store and product complaints.
Organized store by returning all merchandise to its proper place and restocked displays.
Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
Stocked and rotated inventory regularly.
Replenished shelves to maintain adequate merchandise levels.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Processed shipments and maintained organized stock shelves.
Marked clearance products with updated price tags.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Kept current on market and product trends to effectively answer customer questions.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
Compiled weekly monetary reports and records for store managers.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Cook/back up Manger, 10/2016 to Current Bridge City Independent School District – City, STATE,
Track warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory monthly.
Complete daily inventory and reports on food stored at the end of the day.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated all kitchen equipment safely to avoid injuries.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Communicated with staff regarding customer requests, dietary concerns and allergy questions.
Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
Precooked certain items during slow periods to reduce wait times at lunch time.
Prepared more than 3 dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
Operated all bakery equipment, including ovens, proofers, scales and mixers.
Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
Created exceptional menu items executed with precision to regularly garner diner praise.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Interacted professionally and effectively with staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Education and Training
High School Diploma: , Expected in 05/1991 Bridge City High School - Bridge City, TX GPA:
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