LiveCareer-Resume

f e whse ops sa ne resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Customer Service Representative with over 9 years of experience in retail and customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Skills
  • Cash registers
  • Cost reduction
  • Credit
  • Financial statements
  • Inventory
  • Money
  • Personnel
  • Policies
  • Pricing
  • Processes
  • Sales
  • Staffing
  • Inventory management
  • Training and mentoring
  • Guest assistance
  • Interviewing
  • Employee management
  • Sales strategics
  • Customer service excellence
  • Asset protection
  • SOP proficiency
  • Product manufacturing
  • Data entry
  • Invoice and payment processing
  • Closing processes
  • Accounts payable and receivable
  • Audit coordination
  • Analytical reasoning
  • Skilled in WMS
  • Accounting and bookkeeping
  • Sales strategies
  • Process evaluations
Education
FLORESVILLE HIGH SCHOOL FLORESVILLE, TEXAS Expected in High School Diploma : - GPA :
Texas A&M University - San Antonio San Antonio, TX, Expected in 08/2020 BBA : Finance And Accounting - GPA :
Work History
Landry's - F&E WHSE Ops-SA-NE
Biloxi, MS, 12/2019 - Current
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Performed strategic planning, execution and finalization of audits.
  • Coordinated, managed and implements projects for auditor and examiner evaluations.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Created scheduling reports in WMS (Warehouse Managment System) to efficiently and effectively move product and adhere to shipping commitments.
Levi Strauss & Co. - Retail Associate
Scottsdale, AZ, 07/2017 - 12/2019
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Demonstrate use or operation of merchandise.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Comfort Systems Usa - Assistant Store Manager
Roanoke, VA, 06/2012 - 07/2015
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
Walmart - Customer Service Manager
City, STATE, 07/2011 - 05/2012
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

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Resume Overview

School Attended

  • FLORESVILLE HIGH SCHOOL
  • Texas A&M University - San Antonio

Job Titles Held:

  • F&E WHSE Ops-SA-NE
  • Retail Associate
  • Assistant Store Manager
  • Customer Service Manager

Degrees

  • High School Diploma
  • BBA

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