Event Coordintor resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Expert in Customer Service with over 7 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what the goal is and what training needs to be fulfilled to be successful. Motivated to learn, grow and excel in the Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of the business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Fluent in English and Spanish
Work great as an individual or as a team
Event logistics
Administrative support
Microsoft Outlook, Word and Excel expert
Exceptional interpersonal communication
Database administration
Bookkeeping
Customer Service
Work History
09/2016 to 03/2020
Event Coordintor Public Consulting Group – Jackson, MS,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Followed all policies, regulations, dress codes and schedules.
Worked with different companies and their high profile clients to understand their needs and provide the highest level of customer service.
Participated in meetings to discuss new strategies and opportunities.
Monitored social media and online sources for industry trends.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Strategized long-term business needs while driving attendee feedback for process improvements.
Designed, implemented and monitored web pages and sites for continuous improvement.
Tested websites and performed troubleshooting prior to deployment.
02/2013 to 09/2016
Customer Service SupervisorDierbergs – Osage Beach, MO,
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Established and updated work schedules to account for changing staff levels and expected workloads.
Managed department call volume of numerous calls per day and coordinated department schedules to maximize coverage during peak hours.
Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
08/2012 to 02/2013
BaristaArby's, Llc – Marion, NC,
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Created numerous drinks in average shifts with consistently positive customer satisfaction scores.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Controlled line and crowd with quick, efficient service.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
09/2010 to 03/2012
Assistant ManagerZaxbys – City, STATE,
Submitted reports to senior management to aid in business decision-making and planning.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Trained team members in successful strategies to meet operational and sales targets.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored employee performance and developed improvement plans.
Promoted to Assistant Manager after only 6 months with company.
Education
Expected in 06/2011
High School Diploma: Rock Hill High School - Rock Hill, SC GPA:
Expected in
: Business Management York Technical College - Rock Hill, SC GPA:
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