Responsible for being an empathetic and attentive team player, whose focus is always on providing efficient service and meaningful experiences for every individual.
While I was hired as Guest Services Representative, the company expressed a need for a part time maintenance engineer in order to assist the department. I worked for roughly 8 months with the properties' chief engineer and learned how to complete a variety of different jobs and solve problems. I was elevated to the Chief engineer position, which I held for roughly 10 months. During that time I was named employee of the quarter for 2 consecutive running quarters in appreciation of my hard work and dedication. While in this position I was responsible for finding innovative and efficient solutions to a wide array of issues, not limited to security, lighting, general electrician/soldering and plumbing, general HVAC and PTAC troubleshooting and repair, Sheetrock repair and texturing, painting, caulking and exterior sealant and equipment installation. I was also responsible of a team of 2 people, which includes scheduling, delegation of duties and demonstrating how to solve an issue. It was my responsibility to purchase materials and tools and ensure that they were being used properly and safely.
Handled guest inquiries and provided guests with information about the hotel and its amenities. Responded to situations in a timely manner and resolved conflict.
Point of contact lifeguard, one of three selected lifeguards designated to lead the shift. I was elevated to an exclusive role that was responsible for setting an example for other coworkers as well as testing and documentation of water and chemical quality.
Oversaw operations of the pool during specified shifts, including supervision of a team of 4, maintenance of pool equipment and insuring the implementation of all safety and policy rules.
Self-motivated and independent worker that goes above and beyond to ensure internal and external customer satisfaction. Determined, capable and ready to make a positive impact on your client's experience.
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