Escrow Accountant resume example

Responsible for providing centralized clerical processing of all documents connected with initiation or closing of residential or commercial escrows. Communicates information and instructions to escrow branches. Ensure imaging process meets quality control standards.

Responsible for reviewing and researching claim information, resolving issues, communicating with internal and external customers to process claim checks following standard policies and procedures.

• Efficiently and accurately entered information into company proprietary systems
• Determined if customer claim funds would be released, deposited or released in installments based on amount of claim loan payment history and balance of loan on behalf of several mortgage companies during claims process
• Both quality and productivity exceeded expectations on consistent basis
• Assisted in continuous improvement activities while developing and maintaining resulting documents

Responsible for processing insurance claims, including analyzing insurance information, performing data entry, handling insurance claims reimbursements and deciding whether claim should be processed or denied.

• Collaborated with claims department and industry anti-fraud organizations to resolve claims
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly
• Provided remarkable customer experience while handling property damage and injury claims in both Georgia and Florida offices
• Investigated claims to obtain all necessary information and coordinated with insureds, claimants, medical providers, body shops, rental companies, insurance companies and attorneys to ensure auto claims were handled properly from start to finish
• Served as power user for electronic claim systems and subrogation
• Responsible for creating and assigning shifts and schedules to department leadership
• Selected for special projects in addition to regular job duties
• Trained and mentored new claims employees
• Served as resource to team members, department members and management
• Handled 35 plus calls per day to address customer inquiries and concerns