Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Escrow Accountant/Support Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.

  • CUSTOMER SERVICE (Less than 1 year)
  • MICROSOFT OFFICE (Less than 1 year)
  • Escrow management
  • Title procedures
  • Report analysis
  • CLAIMS (10+ years)
  • ICD9 (Less than 1 year)
  • MS OFFICE (Less than 1 year)
  • Escrow Standards
  • Document review
Expected in 02/2017
Associate of Arts: Business Administration
Keiser University - Fort Lauderdale, FL,
Expected in 2009
Associate of Arts:
Polk State College - Winter Haven, FL

Berkmar High School Baseball Team Booster Club Secretary

2016 to 2017

  • Assisted high school baseball team coach and booster club members with fundraisers, obtaining sponsorship, community volunteer opportunities and various activities for the team.
  • Handled dug out and gate entry when needed.
  • Shopped for, stocked, set prices and led a team that ran concession stand for all home games.
  • Serving as board member for several years prior to serving as secretary.

Berkmar High School Football Team Booster Club Vice President

2016 to 2017

  • Organized fundraising efforts to raise money for varsity and junior varsity teams.
  • Planned menu, cooked and served both team meals twice a week.
  • Led team that ran the concession stand for all home games.
Work History
11/2018 to Current
Escrow Accountant Homelight San Francisco, CA,

Responsible for monitoring all aspects of escrow trust accounting according to title company's policies and procedures, including opening, receipting in and sending wires, direct contact with banks and daily balancing of trust accounts.

  • Successfully completed 70% of files assigned in department in 2019
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Maintain excellent attendance record, consistently arriving to work on time
  • Create reports for bulk wires and send and receive individual and bulk wires
  • Received 4 out of 5 (Highly Effective) rating on 2019 Performance Review
  • Train employees and leadership on Vendor Bulk Wires and reports, receipting and applying to file incoming wires, Bankshot, handling of title only files and on company's pilot state dated check program.
11/2018 to Current
Escrow Support Specialist OS National City, STATE,

Responsible for providing centralized clerical processing of all documents connected with initiation or closing of residential or commercial escrows. Communicates information and instructions to escrow branches. Ensure imaging process meets quality control standards.

10/2016 to 11/2018
Loan Draft Specialist Assurant City, STATE,

Responsible for reviewing and researching claim information, resolving issues, communicating with internal and external customers to process claim checks following standard policies and procedures.

  • Efficiently and accurately entered information into company proprietary systems
  • Determined if customer claim funds would be released, deposited or released in installments based on amount of claim loan payment history and balance of loan on behalf of several mortgage companies during claims process
  • Both quality and productivity exceeded expectations on consistent basis
  • Assisted in continuous improvement activities while developing and maintaining resulting documents
10/2006 to 05/2016
Claim Processor State Farm City, STATE,

Responsible for processing insurance claims, including analyzing insurance information, performing data entry, handling insurance claims reimbursements and deciding whether claim should be processed or denied.

  • Collaborated with claims department and industry anti-fraud organizations to resolve claims
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly
  • Provided remarkable customer experience while handling property damage and injury claims in both Georgia and Florida offices
  • Investigated claims to obtain all necessary information and coordinated with insureds, claimants, medical providers, body shops, rental companies, insurance companies and attorneys to ensure auto claims were handled properly from start to finish
  • Served as power user for electronic claim systems and subrogation
  • Responsible for creating and assigning shifts and schedules to department leadership
  • Selected for special projects in addition to regular job duties
  • Trained and mentored new claims employees
  • Served as resource to team members, department members and management
  • Handled 35 plus calls per day to address customer inquiries and concerns

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School Attended

  • Keiser University
  • Polk State College

Job Titles Held:

  • Escrow Accountant
  • Escrow Support Specialist
  • Loan Draft Specialist
  • Claim Processor


  • Associate of Arts
  • Associate of Arts

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