I am 31 years old and a mommy of two amazing kids. Seeing that I did have my children rather young, I matured much sooner than I expected. I have ordered many different jobs from dishwasher, call center representative, cleaning lady and many more. So I have had the opportunity to meet many wonderful people along the way. While struggling with depression and health issues, I did stop working for several years and was just a stay at home mom trying my best to make ends meet. That's when I decided to turn my hobby into means to generate revenue for my family. I taught myself how how to do graphic arts so I can begin a custom Apparel and accessory company from home.
Skills
Culture building
Team development
Customer acquisition
Program coordination
Cost analysis and savings
Schedule management
Performance improvements
Financial administration
Purchasing and planning
Supervision and training
Proficient in [Software]
Organizational skills
Credit card payment processing
Call Center Operations
Conflict mediation
In-store support
System implementation
Data evaluation
Product organization
Shipping and receiving understanding
Clerical support
Project management abilities
Adaptive team player
Retail sales customer service
Microsoft Office expertise
Technologically savvy
Courteous demeanor
Customer relations
Freight operations
Problem-solving abilities
High-energy attitude
Store maintenance
Business development understanding
Office equipment proficiency
Inbound and Outbound Calling
Experience
Entrepreneur, 10/2019 - Current Ymca Twin Cities – Minneapolis, MN,
Developed and updated website and social media profile pages to market [Product or Service].
Developed strategies for building income, distribution models and customer acquisition plans.
Outlined detailed business plan, drafted mission statement and defined corporate vision.
Formed and sustained strategic relationships with clients.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Monitored progress by establishing plans, budgets and measuring results.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Server, 04/2019 - 10/2019 Total Wine – Fremont, CA,
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Calculated charges, issued table checks and collected payments from customers.
Calculated accurate bill amounts and processed cash and credit card payments.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Customer Service Cashier, - Travel Traders LLC – City, STATE,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Maintained cleanliness and presentation of stock room and production floor.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Scanned items and checked pricing on cash register for accuracy.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Placed merchandise in bags or boxes and gave packages to customers.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and [Type] orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customers find store locations and complete purchases.
Helped customer locate and select appropriate merchandise throughout store.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed returned items in accordance with store policy.
Stayed up to date on current item discounts to support promotions.
Counted product stock to maintain inventory records.
Monitored sales events, added new merchandise and rang up purchases.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Resolved customer complaints and escalated worsening concerns for remediation.
Prepared special orders for shipment.
Monitored exits for security issues.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Restocked [Location] with silverware, straws, napkins and condiments.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Collected merchandise from store and searched back-end locations for customer purchases.
Distributed new merchandise efficiently to different departments.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Arranged updated promotional displays every [Timeframe].
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Operated [Type] equipment to lift and transport stock.
Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
Education and Training
High School Diploma: , Expected in 01/2009 - National University Academy - San Diego, CA GPA:
Certificate : CA Life Insurance Aagent, Expected in 08/2021 - PSI Life Insurance - San Diego, CA GPA:
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