Reliable and upbeat Employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Skills
Customer service
Supervision
Business operations
Relationship development
Team Bonding
Organization
Communications
Problem resolution
Team management
Operational improvement
Work History
08/2019 to 07/2020
Employee Gpm Investments – Plainwell, MI,
Increased sales Number% by offering advice on purchases and promoting additional products.
Assisted customers with locating and choosing merchandise in any store department.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Educated customers on promotions to enhance sales.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Folded and arranged Type merchandise in attractive displays to drive sales.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Increased sales Number% by offering advice on purchases and promoting additional products.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Educated customers on promotions to enhance sales.
Listened to customer needs and desires to identify and recommend optimal products.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Maximized performance by monitoring daily activities and mentoring team of Number associates.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Delivered feedback to decision-makers regarding employee performance and training needs.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
06/2017 to 03/2018
Team MemberWendy’s – City, STATE,
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained work structure by updating job requirements and job descriptions for all positions.
Consistently provided friendly service to promote better customer engagement.
Checked completed orders for accuracy and bagged meals for easy carrying.
Pleasantly and courteously interacted with customers to deliver quality service.
Promoted customer loyalty by efficiently handling food and service complaints.
Prepped food items for later use to save staff time during busy hours.
Maintained clean, sanitized and well-organized food preparation zones.
Assembled food orders while maintaining appropriate portion control.
Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
Greeted customers promptly and took orders to keep flow of traffic moving.
Performed shift change tasks each day to keep store efficient and neat.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Communicated openly with management team during each shift to promote smooth workflows.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Expected in 05/2024
Associate in Arts : Guilford Technical Community College - Jamestown, NC GPA:
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