A multi-faceted leader offering over a decade of
successful experience in cosmetics and education encompassing sales, marketing,
management, communication, and training. Excels at building effective
communication strategies, group presentations, trainings, and curriculum
development. Adept at assessing client needs and requirements to create viable product
and service solutions. Career reflects hard work, versatility, creativity,
reliability, competence, confidence and passion for education.
Education Project Manager San Francisco, CASephora/Aug 2015 to Current
Technical guru, process enthusiast, and innovative problem solver, passionate about learning and development programming
Provide expert project management, assisting the department with resource planning and workload prioritization to support program owners in developing compelling learning experiences for employees based in stores and Field Support Center
Create and implement efficient processes and effective tools to manage all project tasks and milestones
Guide program and project owners in project management practices to keep projects progressing on schedule and within budget
Actively manage larger projects while guiding owners of smaller projects as a PM consultant
Connect various cross-functional team members involved in the project to remove obstacles, troubleshoot problems, and enable successful project completion
Communication Strategy Manager San Francisco, CAEDU Field Support Center FSC/Jul 2014 to Aug 2015
Leverage inter-departmental and cross-functional relationships to create comprehensive training and communication strategies
Influence cross-functional projects and messaging to enhance the user experience
Oversee project management of high priority events and projects for the Education department
Create streamlined planning and communication processes for the department; share best practices with cross-functional merchant and Retail Ops partners
Develop communications that inform, motivate, and inspire employees
Brand and ensure usability of EDU communication tools to support department needs and company initiatives
Brand, shape, and guide training content and learning design to best meet goals/vision of program owner
Collaborate to shape the development and implementation of creative learning solutions
Guide partners in use of communication tools, strategy, and learning management system
Provide strategic communication counsel to EDU and Ops Comm partners
Oversee Communication Coordinator and Associate Web Producer in their duties
Planning and Communications Specialist San Francisco, CAEDU Field Support Center FSC/Sep 2012 to Jun 2014
Guide strategic planning process for education initiatives.
Shape events and increase effectiveness of communications, align with organization initiatives and department objectives.
Plan, develop, and help execute training events through strong partnership with program owners and cross-functional partners.
Store Director Bellevue, WABellevue Square Sephora/Oct 2007 to Sep 2012
Managed a +$6 million store with a staff of over thirty cast members.
Responsible for creating and executing strategic business plans, managing payroll and operations, executing retrofits and other initiatives as directed by the company.
Built a strong dynamic team through effective hiring/recruiting and consistent development; proven excellence with people development (three cast members promoted to leadership positions within the district and a specialist selected as the 2008 Special Specialist at the National Store Director Conference).
Maintained strong peer relationships and facilitated training initiatives at district and regional level.
Color Specialist Bellevue, WABellevue Square Sephora/Mar 2006 to Oct 2007
Executed major in-store events and retrofits.
Built a strong artistry team through coaching and 1x1s.
Held a key role in training initiatives: Beauty Insider pilot and roll-out, Chair Time Initiative, POS training, and WE CARE Encore.
Increased overall penetration of color world and drove business in strategic brands.
Selected as the Special Specialist for the Northwest District in 2007.
Northwest Account Executive Seattle, WAUrban Decay/Hard Candy Cosmetics/Jan 2005 to Mar 2006
Responsible for all aspects of regional sell through, events, visual presentations, and trainings.
Oversaw 36 accounts in three retailers (Sephora, Ulta, and Nordstrom) spanning the Northern California, Washington, Oregon, Colorado, and Utah markets.
Built strong relationships with stores through consistently creative and interactive training presentations.
Recruited, hired, and trained artistry and counter staff.
Developed, motivated, and coached regional team.
Recruited, hired, and train regional account coordinator.
Maintained merchandising guidelines and schematics specific to retailers.
Increased territory market share by 54% and in store rankings significantly.
International Student Advisor Atlanta, GAGeorgia Christian University/Sep 2004 to Jan 2005
Educated faculty and staff regarding Bureau of Citizenship and Immigration Services regulations as pertains to F-1 visa international students and dependents.
Acted on behalf of students to petition changes in visa status, counseled students regarding maintaining non-immigrant status, led faculty workshops on changes in regulations, attended regional international educators conferences, and maintained the university federal computer database (SEVIS) of over 250 international students.
Recognized by the international and national board of trustees for Excellence in Service.
Coordinator Atlanta, GAGeorgia Christian University/Sep 2003 to Jan 2005
Established and directed the department of English to Speakers of Other Languages.
Duties included budget projection, curriculum design, faculty recruitment, creation of training modules, building a reference library, designing and administering placement and exit exams, leading new student orientations, planning department field trips, counseling and advising students, upholding Bureau of Citizenship and Immigration Services regulations, and applying for accreditation from national boards.
Achieved a 250% increase in department revenue, the most profitable department in the university.
Atlanta, GARegional Makeup Artist Urban Decay/Hard Candy Cosmetics/Dec 2002 to Jan 2005
Supported Sephora, Ulta, and Nordstrom doors in the southeast region at mega and local store events.
Utilized talents to build and maintain strong relationships with store management, staff, and clients.
Trained staff in product knowledge and seasonal trends.
Excelled in assessing client needs and providing viable product solutions.
Responsible for event coordination, sell through, artistry training and recruitment, and maintaining merchandising guidelines and schematics.
Master of Arts: Applied Linguistics and TESOLGeorgia State UniversityDecember 2002Atlanta, GAApplied Linguistics and TESOL
Bachelor of Arts: EnglishLiterature College of CharlestonDecember 1993Charleston, SCEnglish