Education Navigator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Time Management
  • LiveChat Messaging
Work History
Education Navigator, 03/2019 to Current
Prestige Healthcare Suttons Bay, MI,
  • Led workshops for job seekers to provide information on job searching, application completion and resume building.
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Developed program to work with students and increase interest in higher learning.
  • Maintained knowledge of market and diverse career opportunities.
  • Equipped students with job search skills to increase success chances.
  • Developed career and education plans based on individual needs.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Maintained case files and documented actions.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Income Maintenance Supervisor II, 10/2013 to 03/2019
Chatham County Department Of Social Services City, STATE,
  • SNAP/Medicaid Transportation/Program Integrity, Plans, programs, supervises, monitors and coaches subordinates in keeping with varied aspects of eligibility for Food and Nutrition, Program Integrity and Medicaid Transportation programs.
  • Interviews applicants and makes recommendations for hire, promotion, and other status changes for staff supervised which is given particular weight by Social Services Director.
  • Assigns and balances workloads within Unit and coordinates overall workflow of IM Caseworkers.
  • Reviews constantly changing regulations, directives and other information relating to assistance programs and interprets changes for subordinates.
  • Assesses staff development needs; develops proper training materials, arranges for needed training, and presents training to subordinates as needed.
  • Sets objective standards of performance for subordinates; evaluates job performance, conducts formal and informal performance appraisals and issues appropriate disciplinary actions to subordinates.
  • Makes budget recommendations regarding equipment, space, and staffing needs within assigned Unit.
  • Conducts second party reviews of work of Caseworkers through random sampling and evaluation of ongoing cases.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Community Employment Case Worker, 03/2012 to 10/2013
Chatham County Department Of Social Services City, STATE,
  • Completing predetermination of eligibility forms for all programs when appropriate.
  • Working with community agencies, medical providers, and other community resources to provide benefits and services to customers.
  • Follow up on significant changes that affect a increase or decrease in money payments.
  • Exploring other possible benefits such as SSI, VA, Child Support, etc.
  • Exploring and writing up overpayment information with necessary fraud referral made to investigator.
  • Make sure all data related to the case is entered in NC Fast.
  • Prepare and submit ongoing reports on families and individuals to be worked and corrected as directed from management / leadership team in a timely manner.
  • Provide assistance to families in obtaining Child Support through interview, collection of child support information for case, and referral of Support Enforcement Division.
  • Respond to and act on correspondence, phone calls, office visits and request for information in a courteous and respectful manner within the time frames specified by branch procedures and state policy.
  • Created treatment or service plan meeting each client's individualized needs.
Admissions Director, 06/2000 to 07/2010
Three Springs Of NC City, STATE,
  • Prioritizes answering calls and returns missed calls in a prompt, professional manner.
  • Assesses potential clients' needs and makes a preliminary decision regarding program appropriateness.
  • Works closely with program clinicians to assess client's mental health needs.
  • Communicates regularly with referral sources and marketing representatives regarding client placement and program benefits.
  • Understands and interprets the legality of all documents involved in client placement.
  • Makes referrals between programs and places emphasis on long or short-term aftercare option.
  • Works with insurance and managed care organizations to approve admissions.
  • Collaborates with program management to update and improve communication materials and ensure compliance with related policies and procedures.
  • Integrates best program practices with organizational practices and models professional behavior.
  • Assists in maintaining licensure and accreditation according to the licensing agencies.
  • Managed admissions department employees and office functions.
Associates of Arts: Business, Expected in
Liberty University - Lynchburg, VA
Bachelors of Arts: Business Management, Expected in
John Wesley College - High Point,

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Resume Strength

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Resume Overview

School Attended
  • Liberty University
  • John Wesley College
Job Titles Held:
  • Education Navigator
  • Income Maintenance Supervisor II
  • Community Employment Case Worker
  • Admissions Director
  • Associates of Arts
  • Bachelors of Arts