Midwestern UniversityDowners Grove, IL10/2011 to Current
Testing Center Proctor Aided in writing, editing and periodically updating the Testing Center's manual for Midwestern's electronic examination software.
Received overwhelmingly positive feedback for administering the Testing Center's software presentation.
Explicitly selected to conduct Testing Center electronic examination training throughout Midwestern's campus.
Conducts general reviews and schedules electronic exams for various medical courses and seminars.
Assists collegiate departments in processing score/grade changes through the electronic exam software.
Effectively exchanges information with Midwestern's various college departments via phone, email and in person concerning the specific logistics to each of their exams.
Repeatedly supports academic departments in their effort to simplify and navigate various question banks containing thousands of questions.
Chosen as lead staff for explaining and publicly presenting Midwestern's new electronic examination software to our college departments, thus proving my ability to quickly and effectively learn new software.
Regularly interacts with software developers and IT specialist.
Acts as primary liaison between Midwestern's IT staff and collegiate medical departments.
Provides technical support to IT staff in an effort to keep the electronic examinations operating efficiently; also provides additional, periodic support to IT department.
Successfully restructured new student orientation for the Testing Center during orientation week by combining oral presentations with mock electronic exams all within one day.
Streamlined our 1st and 2nd year medical students' quiz by implementing new procedures.
Increased student confidence in Testing Center when problems/anomalies occur with computer hardware and software by promptly troubleshooting.
Specifically chosen as lead staff stand-in for immediate supervisor; thus, able to work and complete tasks with minimal supervision.
Frequently provides collegiate departments and students with in-depth interpretation of Testing Center procedures and guidelines; assists students, staff and faculty as needed.
Boys and Girls Clubs of Chicago.
Chicago, ILEducation Instructor09/2009 to 10/2011
Officially wrote, created and produced the Roseland/Pullman Club's first monthly newsletter through collective work between staff and youth members.
Finalized and prepared newsletters for publication; proofread various documents for both students and co-workers.
Updated club's webpages via Facebook.
Consistently supported and aided co-worker's special projects such as writing and proofing printed programs, constructing printed promotional materials and assisting with developing written program planning kits.
Frequently resolved conflicting issues; worked with supervisor to generate practical solutions to both office operational problems and youth member conflicts.
Lead staff for soliciting youth member surveys and organizing youth feedback data into presentable tables and charts.
Researched issues and methods relating to educational activities and community outreach.
Trained and worked with a diversified selection of volunteers for our homework assistance program.
DePauw UniversityGreencastle, INResident Assistant08/2006 to 05/2009
Consistently produced high quality, error free, written incident reports.
Served as a primary liaison between student residents and the Residence Life Office.
Remained knowledgeable about university policies which helped guide residents to proper university services.
Decreased write-ups for my area by 70% in about a year's time.
Effective in maintaining order in otherwise problematic resident communities.
Directed more than 10 social events that required securing rooms, promotional materials and refreshments.
Responsible for seeking proper vendors for events.
Functioned as primary source of information for residents and their families.
Successfully trained new incoming Resident Assistant's for 2 years.
Education and Training
Bachelor of Arts:English Literature5/2009DePauw University, Greencastle, INEnglish Literature Awards Received Offered on the job promotion after 1 year at Boys and Girls Clubs of Chicago (2010). Posse Foundation full-tuition leadership scholarship recipient (2005 through 2009). Formally recognized as an Effective Community Builder as a Resident Assistant (5/2007). Formally recognized as Outstanding Team Member on Residence Life Staff (5/2008).