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Economic Support Specialist II Resume Example

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Professional Profile
To obtain the position of Administrative assistant with DFCS where I can use my skills and expertise to grow within the Company.
Qualifications
  • Microsoft Office - Word, PowerPoint and Excel
  • Excellent Interpersonal and Customer Service Skills
  • Excellent Interviewing Skills
  • Excellent Time Management Skills
  • Strong Data Entry skills
  • Excellent working knowledge of office equipment- (fax, copier/printer etc..)
Work History
Department of Human Services
Experience
Economic Support Specialist II07/2014 to CurrentDFCSAugusta, GA
  • Interview customers initially and ongoing to gather financial and non-financial information necessary to determine eligibility for benefits (Snap and Medicaid).
  • Assess client financial needs and makes appropriate referrals to other community resources as needed.
  • Verify and document client information which is required by county, state, and federal regulations.
  • Independently maintains a caseload of 160 to 200 cases monthly.
  • Key in high volumes of data daily with a high level of accuracy.
  • Adapts to constant change in order to stay in compliances with county, state, and federal regulations.
07/2013 to 12/2013GRUAugusta, GA
  • Volunteer) Handled the tasks of maintaining files, file materials and other official documents.
  • Created meeting agendas and other materials for meetings and other staff events.
  • Sorted mail and delivered it to appropriate staff.
  • Answered multi-line phone system and directed calls to appropriate staff.
Counter Control Operator03/2011 to 04/2012Brunswick National LanesAugusta, GA
  • Greeted customers and informed customers of center services, promotions, and prices.
  • Operated register, control panel, computer, and cosmic equipment.
  • Troubleshot and resolved customer complaints and issues.
Medical Receptionist03/2009 to 09/2009Dr. Stacy Davis, M.D., PCAugusta, GA
  • Greeted, registered, and collected copayments for patients once they arrived for their visit.
  • Verified patient insurance information.
  • Scheduled , canceled and rescheduled appointments.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Communicated with other office staff, nurse, and physician to ensure the office continued to flow smoothly and in a professional manner.
Education
Associates Degree: Business Administrative TechnologyMay 2014Augusta Technical CollegeAugusta, GeorgiaBusiness Administrative Technology Phi Theta Kappa Honor Society, Dean's list 3.76
Microsoft Office Applications Professional CertificationMay 2013
*Administrative Support Assistant CertificationDecember 2012
Skills
Administrative Support, benefits, Interpersonal, client, Customer Service Skills, Data Entry, fax, financial, insurance, materials, meetings, Excel, mail, Microsoft Office Applications, office, PowerPoint, Microsoft Office - Word, Multi-tasking, office equipment, phone system, copier, printer, maintaining files, Time Management
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Resume Overview

Companies Worked For:

  • Department of Human Services
  • DFCS
  • GRU
  • Brunswick National Lanes
  • Dr. Stacy Davis, M.D., PC

School Attended

  • Augusta Technical College

Job Titles Held:

  • Economic Support Specialist II
  • Counter Control Operator
  • Medical Receptionist

Degrees

  • Associates Degree : Business Administrative Technology May 2014
    Microsoft Office Applications Professional Certification May 2013
    *Administrative Support Assistant Certification December 2012

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