Committed and service-driven with 10 years of experience working in a diverse and multicultural setting aiming to obtain a position in a challenging and rewarding work environment while further growing my own skill sets for the betterment of the organization.
Skill Highlights
Information Seeking Skills
Research Methods Skills
Environmental Awareness
Interpersonal Awareness
Creative Problem Solving
Effective Communicator
Crisis Intervention
Customer Service
Computer Proficient
Microsoft Office
HTML
CSS
Active Listening Skills
Strong Organizational Skills
Conflict Resolution
Solution-Focused
Insurance Regulations
Adaptive Team Player
Critical Thinking
Data CollectionÂ
Time Management
Multi-Task Management
Proofreading
Writing
Education and Training
North Park UniversityChicago, ILExpected in December 2015 – –Bachelor of Arts:Counseling Psychology - GPA:
Cumulative GPA 3.91 - graduated summa cum laude
Member of Psi Chi, International Honor Society in Psychology
Member of Alpha Sigma Lambda Honor Society
Relevant coursework includes: Biopsychosocial Disorder, Helping Skills for Social Services, Research Methods and Design, Principles of Counseling Diverse Populations, Psychobiology, Lifespan Development, Personality, and Learning
Accomplishments
Developed and implemented a hospital software training manual eliminating registration errors resulting in an increase of medical insurance claims for patient services
Employee Training
Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.
Instructed and administered facility menu and policy exam to new employees.
Customer Service
Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
Consistently recognized by management for providing superior customer service.
Professional Experience
Mercy Healthcare - ECommerce Entrepreneur , , 2016 - Current
Amazon FBA Seller
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Marriott International - Patient Support Associate Carlstadt, NJ, 09/2012 - 09/2014
Ensured HIPAA compliance
Confirmed patient information, collected co-payments and deductibles, and verified insurance
Acquired insurance authorizations for procedures and tests ordered by the attending physician
Prepared prescription refill requests on behalf of the physician
Resolved and clarified issues with patient medications and collaborated with local pharmacies
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
Posted charges, payments and adjustments
Consistently informed patients of their financial responsibilities prior to services being rendered
Scheduled patient appointments
Wrote clear and detailed clinical phone messages for physicians
Provided administrative support for the medical group
Strictly followed all federal and state guidelines for release of information
Obtained, entered and digitized patient medical records
Swedish Covenant Hospital - Lead Registrar/Call Center Representative City, STATE, 02/2005 - 09/2012
Maintained patient privacy and confidential patient information
Achieved departmental goals and objectives by instituting new processes and standards for insurance claims
Hospital systems software trainer
Headed software training to the CyberKnife Cancer Institute of Chicago prior to its installation
Trained newly hired departmental team members
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
Processed monthly reports for department performance
Thoroughly investigated past due invoices and minimized number of unpaid accounts
Accurately entered procedure codes, diagnosis codes and patient information into billing software
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
Registered daily outpatient/inpatient accounts and services
Scheduled surgeries and procedures in conjunction with Surgical Coordinator
Oversaw daily Cancer Treatment Center patient accounts
Scheduled outpatient/inpatient appointments
Efficiently collected deductibles and itemized accounts
Sodexho - Lobby Attendant City, STATE, 02/2004 - 02/2005
Improved customer service ratings through rapport building with patients and visitors
Coordinated and directed patient flow of traffic within hospital grounds.
Provided general assistance for patients, visitors, physicians and administrators.
Volunteer Activities
National Runaway Safeline (NRS)
Offered crisis intervention to runaway, homeless, and at risk-youths
Provided education and solution based interventions to both youths and families
Maintained situational privacy and anonymity of individual callers
Skills
Critical thinking
Customer service
Time management
Technical certification - Microsoft Certified Technical Specialist (MCTS)
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