(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Committed and service-driven with 10 years of experience working in a diverse and multicultural setting aiming to obtain a position in a challenging and rewarding work environment while further growing my own skill sets for the betterment of the organization.

Skill Highlights
  • Information Seeking Skills
  • Research Methods Skills
  • Environmental Awareness
  • Interpersonal Awareness
  • Creative Problem Solving
  • Effective Communicator
  • Crisis Intervention
  • Customer Service
  • Computer Proficient
  • Microsoft Office
  • HTML
  • CSS
  • Active Listening Skills
  • Strong Organizational Skills
  • Conflict Resolution
  • Solution-Focused
  • Insurance Regulations
  • Adaptive Team Player
  • Critical Thinking
  • Data Collection 
  • Time Management
  • Multi-Task Management
  • Proofreading
  • Writing
Education and Training
North Park University Chicago, IL Expected in December 2015 Bachelor of Arts : Counseling Psychology - GPA :
  • Cumulative GPA 3.91 - graduated summa cum laude
  • Member of Psi Chi, International Honor Society in Psychology
  • Member of Alpha Sigma Lambda Honor Society
  • Relevant coursework includes: Biopsychosocial Disorder, Helping Skills for Social Services, Research Methods and Design, Principles of Counseling Diverse Populations, Psychobiology, Lifespan Development, Personality, and Learning

  • Developed and implemented a hospital software training manual eliminating registration errors resulting in an increase of medical insurance claims for patient services
Employee Training
  • Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.
  • Instructed and administered facility menu and policy exam to new employees.
Customer Service
  • Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
  • Consistently recognized by management for providing superior customer service.
Professional Experience
Mercy Healthcare - ECommerce Entrepreneur
, , 2016 - Current
  • Amazon FBA Seller
Marriott International - Patient Support Associate
Carlstadt, NJ, 09/2012 - 09/2014
  • Ensured HIPAA compliance
  • Confirmed patient information, collected co-payments and deductibles, and verified insurance
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician
  • Prepared prescription refill requests on behalf of the physician
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Posted charges, payments and adjustments
  • Consistently informed patients of their financial responsibilities prior to services being rendered
  • Scheduled patient appointments
  • Wrote clear and detailed clinical phone messages for physicians
  • Provided administrative support for the medical group
  • Strictly followed all federal and state guidelines for release of information
  • Obtained, entered and digitized patient medical records
Swedish Covenant Hospital - Lead Registrar/Call Center Representative
City, STATE, 02/2005 - 09/2012
  • Maintained patient privacy and confidential patient information
  • Achieved departmental goals and objectives by instituting new processes and standards for insurance claims
  • Hospital systems software trainer
  • Headed software training to the CyberKnife Cancer Institute of Chicago prior to its installation
  • Trained newly hired departmental team members
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
  • Processed monthly reports for department performance
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
  • Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
  • Registered daily outpatient/inpatient accounts and services
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator
  • Oversaw daily Cancer Treatment Center patient accounts
  • Scheduled outpatient/inpatient appointments
  • Efficiently collected deductibles and itemized accounts
Sodexho - Lobby Attendant
City, STATE, 02/2004 - 02/2005
  • Improved customer service ratings through rapport building with patients and visitors
  • Coordinated and directed patient flow of traffic within hospital grounds.
  • Provided general assistance for patients, visitors, physicians and administrators.
Volunteer Activities

National Runaway Safeline (NRS)

  • Offered crisis intervention to runaway, homeless, and at risk-youths
  • Provided education and solution based interventions to both youths and families
  • Maintained situational privacy and anonymity of individual callers

  • Critical thinking
  • Customer service
  • Time management
  • Technical certification - Microsoft Certified Technical Specialist (MCTS)
  • Microsoft Office proficiency
  • Great organizational skills
  • People person

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Resume Overview

School Attended

  • North Park University

Job Titles Held:

  • ECommerce Entrepreneur
  • Patient Support Associate
  • Lead Registrar/Call Center Representative
  • Lobby Attendant


  • Bachelor of Arts

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