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ecommerce resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Sales Associate offers history of success in fostering quality shopping experiences. Brings talents for needs assessment and extensive product knowledge to inspire customer purchases and exceed performance goals. Leverages experience and skill to train and mentor new associates on customer service and sales best practices.

Skills
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Cash Handling
  • Order Processing
  • Problem-Solving
  • Product Recommendations
  • Merchandising Knowledge
  • Customer Service
  • Display Setup
  • Policy and Procedure Adherence
  • Store Opening and Closing
  • Retail Store Operations
  • Friendly and Outgoing
  • Superb Attention to Detail
  • Critical and Creative Thinking
Experience
04/2020 to 02/2022
ECommerce Kroger Derby, KS,
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Picked guest orders following specific requests.
  • Suggested comparable products to replace out-of-stock items.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Alerted supervisor of out-of-stock merchandise.
  • Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
  • Managed cash register operations using POS system and processed sales and returns.
  • Notified management of customer or employee accidents.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Notified customers of delays to decrease calls to support.
10/2018 to 12/2020
Sales Associate Lands' End Grand Rapids, MI,
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Evaluated item quality and value to determine correct offer amounts.
  • Researched electronics and other items online to identify market value.
  • Arranged items for sale in display cases and on racks to achieve profit objectives.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
08/2016 to 01/2017
Sales Associate Lands' End Hilo, HI,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Kept work areas professional, organized and clean.
  • Greeted store customers, offered assistance and thanked each for patronage.
11/2013 to 08/2016
Sales Associate Lands' End Honolulu, HI,
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Put together store's large displays.
  • Put together special displays and coached employees on latest promotions.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Explained quality and style differences between shoe brands to demonstrate expertise.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in 08/2012
High School Diploma:
Junipero Serra High - San Diego, CA,
GPA:

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Resume Overview

School Attended

  • Junipero Serra High

Job Titles Held:

  • ECommerce
  • Sales Associate
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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