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A great communicator who is likable, approachable, and charming that possesses the drive, energy and passion to deliver fantastic results in all that I achieve. Can easily start and maintain productive conversations with people, and have the unique ability to remain focused when handling a large number of task in a short period of time. In addition to this I am someone who will always maintain a professional disposition with everyone and I am capable of performing a broad range of tasks of varying complexity and scope. I am currently in search of a career with a dependable upstanding corporation that values their employees and strive to grow their employee’s knowledge base, and where I am empowered to demonstrate my competencies and core skills that compliment my existing skills. ______________________________________________________________________________ KEY SKILLS AND COMPETENCIES Knowledge in and utilizing EPIC Exceptional verbal communication skills Well presented, polite, tactful and friendly A clear and confident telephone manner. Ability to communicate effectively with a wide range of individuals. Service orientated professional who is very confident when handling inquiries, complaints, and communications. Able to handle aggressive behavior and take control of difficult situations. Extensive knowledge of Microsoft Office. Ability to work independently or collectively to get the job done effective and expeditiously.
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- Responsible for providing customer service and acting as liaison between the customers and the company by providing account collection services.
- Duties Performed:.
- Handling patients problems and concerns in a timely manor
- Financial Counseling
- Completing financial applications
- Providing patients with estimates
- Greeting customers in a warm, respectful and courteous manner at all times.
- Contacted customers via telephone to arrange payments on their debt or to establish payment schedules based on the customers financial situations.
- Advised customers of appropriate actions and strategies for debt repayment for their delinquent accounts.
- Created and maintained (based on delinquency severity) a list of customers who had not made any payments on their account for contacting.
- Researched location information of delinquent customers using resources such as the credit bureau information, background checks data, loan documentation, and any other public databases and/or files.
- Responsible for making a customer’s experience as enjoyable as possible in a professional and efficient manner.
- Duties Performed:.
- Greeting customers in a warm, respectful and courteous manner at all times.
- Providing a “right first time” service to customers.
- Interacting with customers in a positive and approachable manner.
- Being attentive to customer’s needs and listening closely to what they have to say.
- Show customers that you are doing everything possible to accommodate them.
- Providing product, pricing and delivery information to customers.
- Process customer cash and credit card purchase transactions.
- Ensuring a safe and secure shopping environment for all.
- Making sure that all administrative tasks are completed to the required level.
- Take ownership of my customer’s needs, and always see problems through until they are fully resolved.
- Responsible for acting as liaison between the customers and the company by providing them with information and services, and help resolve any issues.
- Duties Performed:.
- Involved in the direct contact with customers in person.
- Retrieved useful and informative feedback from customers.
- Processed customer cash and credit card purchase transactions.
- Greeted customers in a warm, respectful and courteous manner at all times.
- Used logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.
- Provided product, pricing and delivery information to customers.
- Kept up to date with all the company's products, services and procedures.
- Promoted the company’s products and services to customers.
- Responsible for delivering total satisfaction to customers that would leave them feeling fully satisfied.
- Duties Performed:.
- Making a professional impression on visitors, callers and customers.
- Involved in the direct contact with customers in person.
- Being polite and helpful at all times.
- Performing routine administrative duties as required.
- Answering telephone inquiries.
- Identifying and understanding a customer’s needs by using the right questioning techniques.
- Processed customer cash and credit card purchase transactions.
- Greeted customers in a warm, respectful and courteous manner at all times.
- Provided a safe environment for incoming customers.
- Provided product, pricing and delivery information to customers.
- Built customer relationships and loyalty.
- Promoted the company’s products and services to customers.
Cosmetology - Pleasant Hill, Lawrenceville, GA
Gwinnett Technical College - Sugarloaf Parkway, Lawrenceville, GA
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Resume Overview
School Attended
- Cosmetology
- Gwinnett Technical College
Job Titles Held:
- Early Out Collector
- Customer Service Clerk
- Customer Service Cashier
- Customer Service Associate
Degrees
- Master
- Education Diploma
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