LiveCareer-Resume

e commerce merchant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Ambitious Entrepreneur, self-motivated, problem solver and creative mindset. Experienced in eCommerce, social media and affiliate marketing, customer service, and management.

Skills

    Technical Skills

  • Sales Records Management, Tracking, and Strategies
  • Digital Sales
  • Budgeting and Expenditures
  • Profitability Assessments
  • Order and Refund Processing
  • Marketing Management and Strategy Development
  • Advertising Campaigns
  • Brand Marketing
  • Customer Complaint Resolution
  • Customer Inquiry Response
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Decision-Making
  • Active Listening
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Organization and Time Management
  • Software Skills

  • Microsoft Suite: Access, Excel, PowerPoint, Project, Outlook, Visio, and Word.
  • Adobe Creative Cloud: Photoshop, Premiere, After Effects, Lightroom, Illustrator.
  • Google Drive
  • Social Media: Facebook, YouTube, LinkedIn, Instagram, and TikTok.
Certifications

Hubspot Academy:

  • Inbound
  • Inbound Sales
  • Frictionless Sales
  • Inbound Marketing
,
Languages
Portuguese :
Native or Bilingual:
Negotiated :
:
English :
Native or Bilingual:
Negotiated :
:
Spanish :
Professional Working:
Negotiated :
:
Education
Bachelors: Business Management, Expected in 12/2023
-
Wentworth Institute of Technology - Boston, MA
GPA:
Status -
  • 3.35 GPA

Selected Courses: Financial & Managerial Accounting, Management communications, Research Methods in Business, System Analysis & Design, Management Information Systems, Principles of Marketing, Human Resources, E-commerce, Technology Entrepreneurship, Computer Business Applications, Microeconomics, and Macroeconomics.

High School Diploma: , Expected in 04/2018
-
Wahconah Regional High School - Dalton, MA
GPA:
Status -
Work History
E-commerce Merchant, 04/2015 - Current
Adventist Health System , , Boston, MA
  • Managing Amazon, eBay, and Mercari stores processing over 40 orders per week and managed over 300 products at once.
  • Customer services provided on daily basis to answer questions, resolve disputes, and provide item details.
  • Run market analysis and gather data to ensure that products have demand for it and will sell as expected.
  • Over $100,000 in revenue in 2021
  • Worked with products heavily impacted by supply chain due to the pandemic.
  • Managed social media posts and marketing of the business.
Affiliate Marketer, 04/2020 - 12/2021
Self-employeed , , Boston, MA
  • Recognized as one of the Top 5 affiliate sellers of the course.
  • Strengthened marketing programs to capture customers and take advantage of changing trends in client markets.
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Analyzed data from previous and current marketing campaigns to improve future results.
  • Maintained high level of understanding of industry standards and trends.
  • Coordinated with social medias and website development to execute product introductions.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Monitored trends in social media, industry and competitive landscape to create new material.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Worked on scripting, recording, and editing marketing videos and posts for campaigns.
  • Newsletter materials.
  • Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
  • Directed full-cycle marketing and advertising strategies.
Administrative Assistant, 04/2017 - 02/2018
Berkshire Automotive , , Pittsfield, MA
  • Managed customer services work by scheduling appointments for customers to come in and have jobs done in their cars, customer accounts, answer customer questions about cars available for sales and services, phone calls, etc.
  • Managed ordering parts and materials needed for bodyshop work.
  • Managed Bookkeeping, customer payments, parts payments and generate invoices.
  • Take pictures and publish new cars for sale on the website of the company and social media platforms.
Butcher and Inventory Management Assist, 06/2016 - 05/2017
Mazzeo At Guido's Fresh Marketplace , , Pittsfield, United States
  • Supervise inventory availability
  • Butcher work (Cut and grind meats, prepare cooked foods, fill up trays in store front, customer service)
  • Maintain Clean workspace (Dishwashing, washing machines, and work areas)

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Resume Overview

School Attended

  • Wentworth Institute of Technology
  • Wahconah Regional High School

Job Titles Held:

  • E-commerce Merchant
  • Affiliate Marketer
  • Administrative Assistant
  • Butcher and Inventory Management Assist

Degrees

  • Bachelors
  • High School Diploma

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