Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems with motivation.

Experience
08/2019 to 02/2020 E-Commerce Inktel Holdings | FL, State,
  • Created and managed successful plans for increasing pages visits and likes.
  • Developed and oversaw product pages and web stores.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Sold and shipped average of 4-5 high ticketed items per week.
  • Built successful online business from ground up with online presence and managing customer interactions.
  • Used excel and shopify spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
  • Wrote and edited company whitepapers, emails, newsletters and web content.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Managed complete redesign and launch of company's website in 2 months.
  • Produced engaging online marketing campaigns.
02/2019 to 12/2019 Delivery Driver Fidelitone | Manassas, VA,
  • Drove 5 days per week, averaging daily 100+ miles on road and more than 500 customers served.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Went 11 months operating motor vehicles without accident.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Resolved customer complaints and adjusted orders.
02/2018 to 11/2018 Computer Operator International Gaming Technology Inc. | Salem, OR,
  • Backed up servers and information according to strict schedules.
  • Troubleshot system alerts and issues to rectify issues.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments with 95% success rate.
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
  • Checked servers, investigated problems and escalated concerns.
  • Reviewed, analyzed, and recommended software solutions for specific project needs.
Education and Training
Expected in | Computer And Information Systems Security San Diego Mesa College, San Diego, CA GPA:
Expected in 07/2019 GED | Chula Vista Adult School, San Diego, GPA:
Skills

Personal Skills

  • Fluent in Turkish, Persian
  • Self-directed
  • Verbal communication
  • Organizing packages
  • Problem resolving
  • Advanced computer skills
  • Strong interpersonal skills
  • Child management
  • Self-starter
  • Perform well in high-demand, fast-paced environments
  • Customer friendly
  • Critical thinker
  • Excellent communication skills
  • Problem resolution
  • Computer-savvy
  • Fast learning
  • Reading skills
  • Child Care Provider Assistant
  • Organized and detail-oriented

Computer Systems Skills

  • Proficient in the Adobe Photoshop, Adobe Premiere and Adobe Acrobat
  • Excellent Microsoft Excel and Microsoft Office using skills.
  • Operating and installing new software
  • Literate in C#, Java, C++, VB.Net with basic programming concepts
  • Experience in web design using shopify, wordpress and 3d party softwares.
  • Microsoft PowerPoint
  • Microsoft Office
  • Microsoft Visual Basic
  • Hardware and software updates
  • Configuration management
  • GUI and tools
  • Operational support
  • Bug tracking
  • Program implementation
  • Training materials
  • Online learning
  • Cybersecurity analysis
  • Operating systems
  • Log updates
  • Programming and design skills
  • Web content management
  • Computers and electronics
  • Issue resolution
  • Best practices
  • Design and development
  • Information security
  • Security patches
  • Software system testing
  • Local remoter systems support
  • Tools customization
  • Network penetration testing
  • Web applications
  • Windows operating systems
  • Technical help desk experience

E-Commerce & Sales Skills

  • Event planning and execution
  • Product Launch
  • Internet and E-mail Marketing
  • Brand-building strategies
  • Retail Marketing
  • Partnership Marketing
  • Marketing strategy
  • Promotions planning skills
  • Copywriting abilities
  • Sales strategy familiarity
  • Pricing structures knowledge
  • SEO strategies
  • Customer service-oriented
  • Channel strategy
  • Pricing strategies
  • Brand development
  • Brand recognition optimization
  • New customer acquisition
  • SalesForce
  • Sales promotions
  • Advertising
  • Start-up background
  • Consumer trend analysis
  • Inventory management
  • Customer service
  • Customer- and service-oriented
  • Relationship selling
  • Sales expertise
  • Merchandising knowledge
  • Retail merchandising expertise
  • Time management ability
  • Product Sales

Other Skills

  • Support services
  • Schedule and calendar management
  • Product and service understanding
  • Invoicing and billing
  • PC proficient
  • Expense reporting
  • Tracking documents
  • Document management
  • Document preparation
  • Document editing
  • Document processing
  • Document control
  • Document review
  • Improvement recommendations
  • Customer satisfaction
  • Customer communication
  • Customer targeting
  • Customer interaction
  • Customer experience
  • Customer assistance

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Resume Overview

School Attended

  • San Diego Mesa College
  • Chula Vista Adult School

Job Titles Held:

  • E-Commerce
  • Delivery Driver
  • Computer Operator

Degrees

  • Some College (No Degree)
  • GED

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