Motivated Grocery Clerk offering 4-year history in back room and front-end store activities. Skilled in e-commerce, commercial bakery, bakery clerk, and grocery clerk operations related to loading, stocking and receiving of products and merchandise deliveries. Willing and eager to learn new processes and roles to actively contribute to cross-departmental activities.
Skills
Shrinkage prevention
Merchandising produce
Seasonal displays
Building end caps
Merchandising skills
Merchandise stocking
Checking cooler temperatures
Restocking bags
Food preparation
Removing trash
Sanitizing surfaces
Sanitizing procedures
Forklifts
Ordering products
Cleaning spills
Presentation skills
Grocery products knowledge
Outstanding memorization skills
Product knowledge
Collecting carts
Preparing orders
Bagging groceries
Food safety understanding
Accurate cash handling
Purchasing procedures
Safety practices
Recycling trays and boxes
Store appearance
Opening and closing procedures
Weighing product
Replenishing stock
Safety standards
Experience
11/2020 to Current
E-commerceInktel Holdings – Miami Lakes, FL,
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Created, managed and automated orders and invoices using order management and invoicing software.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
08/2017 to Current
Grocery ClerkSprouts Farmers Market – Tyler, TX,
Cleaned shelves and restocked with new inventory when products stock ran low.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Offered product samples to help customers discover new items.
Notified management of customer or employee accidents.
Notified supervisor of spills for quick clean-up and remediation.
08/2017 to Current
Bakery ClerkSpartannash – Leslie, MI,
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Provided excellent customer service to foster satisfaction and loyalty.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Listened to guests to understand needs and help each person select optimal products and services.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Answered phone calls, greeted store customers and provided exceptional service every time.
Provided customers with detailed information about available services and products in bakery.
Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
Adhered to food safety protocols to protect customers.
Replenished bakery cases and faced products throughout each shift.
Completed timely and thorough shift change procedures.
Suggested appropriate products and answered questions for customers.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Consulted with customers to provide advice about designs and document requirements.
08/2017 to Current
Commercial BreadRalphs Grocery Store – City, STATE,
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Lifted materials of varied weights on regular basis.
Assisted customers by locating items and loading heavy purchases in vehicles.
Greeted customers and retrieved requested products to drive satisfaction.
Blocked and faced all products on shelves and displays to meet company policies.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Used digital timekeeping system to document hours worked each day.
Education and Training
Expected in 06/2017
High School Diploma: Paramount High School - Paramount, CA GPA:
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