Experienced Computer Systems Analyst with diverse industry experience in banking, health-care, automotive, state government, and financial services. Professional expertise includes systems applications testing and validation of critical mission software.
Provide consultative support for administration, configuration, and maintenance of DynaTrace APM implemented system. Built VMware and Hyper-V environments. Beta test new product releases.
Decomposed and created test case scenarios. Managed testing effort, daily project tasks, and resources. Resolved resource issues in testing areas. Managed and mentored team members with project-related issues. Executed logging of defects into defect repository. Interfaced with Product Lab on defects, following up on problem resolution.
Managed and monitored automated and manual testing of daily project tasks and resources. Created detailed test cases. Configured and utilized QACenter to monitor testing. Maintained assets for implementation of Cerner and internally developed clinical systems.
Created and maintained test plans. Facilitated integration testing for Ministry Organization's upgrade to Cerner 2005.2 and HealthQuest 11.0.
Installed and implemented QualityPoint and QA Center. Initiated, decomposed, and monitored function and test requirements for in-house Patient Care System. Managed, mentored, and trained team members on QA tools.
Created and maintained test plans. Created and executed load-testing scripts for online banking application. Provided upper management and client with summary reports of all defects and performance issues.
Developed and maintained test scripts with Compuware's QARun for MiCSES. Entered issues into Remedy. Exported data into MS Excel, providing summary reports.
Integrated Compuware APM and QA solutions. Evaluated triage information and engaged proper technical resource. Created "point in time" reports and analysis for troubleshooting and repairing performance and availability issues. Entered reports into executive dashboard for senior level management.
Execution of test case scenarios for two separate projects. Created Function and Test Decision Requirements. Provided summary reports.
Provided communication to existing and prospective customers about Compuware's QAHiperstation and test Partner solutions. Conducted pre-sale training, consulting services, and account management context. Conducted product-training courses at customer sites and regional locations. Provided technical assistance to sales staff and participated in presentations at prospective sites. Interacted with prospect"s technical staff to install and deploy Compuware's Automated Testing products on MVS and OS platforms. Established and maintained relationship with technical and middle management at assigned accounts. Compiled technical information for communication to product development for future improvement.
Directed the coordination and implementation of product marketing communication projects. Implemented PC demonstration projects , scheduling, and communications. Researched upgrade of tools and methodologies. Implemented and drafted video training process. Supported the planning, production, and implementation of informational,, educational, promotional, and internal video productions. Generated customer communications for Compuware special events. Created video, slide, PowerPoint, and print resources for sales and marketing support.
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