Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Resourceful loss prevention officer and security management professional with over 19 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader with ability to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

  • Team collaboration
  • Customer service
  • Problem Solving
  • Time management
  • Security equipment familiarity
  • Dependable and reliable
  • Loss prevention goals monitoring
  • Shoplifter detention
  • First Aid/CPR
10/2015 to Current
DSHS Adult Protective Services Inake Pyramid Hotel Group Portland, ME,

This position receives, assesses. screens, processes and assigns for investigation. Reports from professionals and community members of abandonment, abuse, financial exploitation, neglect and self-neglect of vulnerable adults, make referrals to other agencies and assesses imminent risk and safety. as outline in Chapter 6 of the long term care manual and in accorJessicace with RCW 74.34.

Answer live calls, receive, collect, screen, process and input data into automated systems, research, and complete and assign reports.

Collect and evaluate relevant information from reporters, contact collaterals, determine investigative response times based on risk and safety and assign the reports to an APS investigator.

Check multiple data bases for pertinent information

As a mandatory reporter, identify situations presenting risk to vulnerable adults and/or children and refer to appropriate agency.

12/2011 to 07/2015
Juvenile Rehabilitation Residential Counselor Green Hill City, STATE,

Same as Maple Lane. Transferred to GreenHill because of Maple Lane closure.

02/2007 to 12/2007
Juvenile Residential Supervisor DSHS City, STATE,

Supervise, coach and train staff in a 16 bed acute mental health living unit ensuring that evidence based treatment is being provided in a safe and secure environment.

•Model professional standards of conduct and enforce state standards for ethics and use of state resources; conduct timely employee evaluations considering performance in relation to the knowledge, skills and abilities for the position; assess needs and ensure employees receive proper training to accomplish the duties of the position and for ongoing development. I provided coaching, mentoring, motivation and modeled effective performance. Facilitated informal and formal conflict resolution related to employee grievances; schedule and ensure completion of mandatory training of employees supervised; ensuring program compliance with all health, safety, and custody standards and requirements. Identified and tracked that all staff were trained and in compliance in with relevant statutes, rules, policies and procedures.

•Assess behavior of an assigned caseload of youth, prioritizing treatment targets, developing treatment plans, and implementing interventions based on JRA approved CBT/DBT treatment principles; providing leadership and on the job training in the delivery of CBT/DBT and evidence based treatment interventions with juvenile justice system youth; facilitate CBT/DBT skills curriculum and other approved treatment groups. Prepare and present cases for multi-disciplinary case staffing and other required case or administrative reviews as required. Monitor and ensure adherence and fidelity to clinical and environmental standards required by JRA's treatment model; performing basic data entry and retrieval functions using an electronic management information system (ACT).

•Educate youth and staff in the principles of JRA's Integrated Treatment Model, promote and role model competency in related skills; write and speak clearly and effectively in a professional objective manner; inspire confidence and trust in colleagues, youth and families, and stakeholders. Communicate effectively with a variety of groups, organizations and agencies, including juvenile justice and social services professionals; law enforcement, courts, schools, treatment providers. Promote productive connections with families and engage them in the rehabilitation and successful transition of youth; conveying warmth, and optimism in interactions with youth and families.

11/1999 to 04/2002
Security Supervisor DSHS Maple Lane School City, STATE,

Supervises security staff on an assigned shift within the institution. Provides training and briefs staff, conducts staff evaluations; issues equipment to staff and identifies vehicles to be used by staff, supervises movement of severity staff. Is responsible for campus wide security operations during assigned shift; reviews logs to identify potential problems. Ensures the safety and security of residents, conducts bed checks and room searches; conducts hourly security calls. Serves as back-up to units and responds to calls for assistance; intervenes in and defuses assaultive or crisis situations between residents or residents and staff; physically breaks up altercations; determines action on situations; contacts the O.D. and/or Superintendent if restraints or pepper spray is determined to be required; directs staff in action to take situations; assures security staff are given appropriate equipment. Searches for escapees; coordinates internal searches ; determines cottage shut down and lock-ups; maintains logs provides briefing for next supervisor.

Education and Training
Expected in
Bachelor of Arts: Social Sciences
Central Washington University - Ellensburg, WA
Expected in
Associate of Arts: AA Degree
Everett Community College - Everett, WA
Activities and Honors

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    School Attended

    • Central Washington University
    • Everett Community College

    Job Titles Held:

    • DSHS Adult Protective Services Inake
    • Juvenile Rehabilitation Residential Counselor
    • Juvenile Residential Supervisor
    • Security Supervisor


    • Bachelor of Arts
    • Associate of Arts

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