Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.



  • Problem resolution
  • Customer service
  • Price memorization
  • Wine pairings
  • Effective customer upselling
  • Check payment processing
  • Menu knowledge
  • Point of Sale (POS) system operations
  • Anticipating guest needs
  • Organizational ability
  • Credit card payment processing
  • Technologically savvy
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Adaptive team player
  • In-store support
  • Problem-solving abilities
05/2020 to 09/2020 Dock Hand Mhc Equity Lifestyle Properties | Bar Harbor, ME,
  • Reported to Freedom Boat Club, providing updates on anticipated task completion times to maintain timeline accountability.
  • Got members loaded and unloaded off the boats.
  • Checked out the members when they returned on ipads.
  • Refueled the boats at the fuel docks.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Checked fuel systems, pipelines and tubing, verified good condition without leakage and lubricated moving parts for smooth operation and rust prevention.
02/2020 to 03/2020 Server/Bartender Paradies Lagardère Travel Retail | Pensacola, FL,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared and served cold, hot and [Type] beverages to guests.
08/2016 to 01/2020 Server/Bartender/Events/Delivery Worker Kroger | Arlington Heights, IL,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Trained 2 new bartenders in 1 to increase knowledge of drink preparation and upselling techniques.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Delivered large orders to houses. businesses, and events.

01/2012 to 12/2015 Customer Service Cashier Magnifying Aids | City, STATE,
  • Removed damaged materials and prepared surfaces for optimal installations.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Updated tracking system to enhance operations.
  • Followed safety and quality protocols, including ISO 9001, 1XXX1, 6S standards and lean processes to minimize accidents.
  • Tagged and stored product inventory in correct areas and locations.
Education and Training
Expected in 03/2015 High School Diploma | Seminole High School, Seminole, FL GPA:
Expected in 03/2019 Associate of Arts | General Studies St. Petersburg College, Clearwater, FL GPA:
  • Completed coursework in Sign language, Intro to Deaf Culture and Sign language 2

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School Attended

  • Seminole High School
  • St. Petersburg College

Job Titles Held:

  • Dock Hand
  • Server/Bartender
  • Server/Bartender/Events/Delivery Worker
  • Customer Service Cashier


  • High School Diploma
  • Associate of Arts

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