Resourceful and experienced Administrative Assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized Executive Administrative Assistant with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Well-educated in Eduphoria, Time Clock Manager, Excel, and Microsoft programs. Systematic Administrative Assistant with over 25 years of experience in fast-paced office settings. Hardworking team-player with expertise in Facilities and event planning. Responsible, punctual and productive working with little to no supervision. Meticulous Administrative Assistant offering 17 years of experience providing administrative support in a mega church industry. Successful at preparing agendas, scheduling meetings and following up on action items. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Successful Administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft and Excel.
Skills
Recordkeeping
Office administration
Customer relations and communications
Scheduling and calendar management
65 WPM typing speed
Database administration
Customer and client relations
Sorting and labeling
Multi-line phone proficiency
Administrative support
Scheduling
Spreadsheet management
Travel planning
Meeting arrangements
Office management
Education
Judson High SchoolConverse, TXExpected in 05/1980 ā āHigh School Diploma: - GPA:
Certifications
CPI Certified in Non Violent Crisis Intervention
Work History
Charter Schools Usa - District Secretary Riverview, FL, 12/2019 - Current
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions on work orders
Entered Time Sheet data into Time Clock Manager system and updated customer contacts, Processed all Vendor supply orders and Purchase orders information to keep records current. Kept up with Time off in Eduphoria
Entered time sensitive data into F1 system and updated customer contacts, Members and Employee information to keep records current
Kept reception area clean and neat to give visitors positive first impression
Facilitated timely delivery of special projects to meet organizational and departmental objectives
Received and routed business correspondence to correct departments and staff members
Assisted with event planning, including associated travel and logistical arrangements
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Updated tracking spreadsheets with latest numbers and confidential information
Established administrative work procedures to track staff's daily tasks
Found new sources for office supplies and closely monitored inventory use to cut costs by 25%
Provided clerical support to 17 company employees by copying, faxing and filing documents
Assisted coworkers and staff members with special tasks on daily basis
Answered, responded to and transferred over 100 daily phone calls on multi-line phone system
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
Updated tracking system with Eduphoria information for program
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
Liaised between clients and vendors and maintained effective lines of communication
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Created and implemented standard operating procedures for records handling
Managed over 300 monthly invoices for organization of Vendors and maintained accurate processing and verification
Surpassed team goals by partnering with Pastors and fellow employees to implement best practices and protocols
Transcribed and organized information to assist in preparing speeches and presentations
Ahmc Healthcare Inc. - SPED Aide Alhambra, CA, 06/2019 - 12/2019
SPED Aide to low functioning special needs child. Ensured child was picked up on time, fed, changed and participated in all activities at Specht Elementary School. Worked with student on communication, games and learning activities. Worked closely with students parents and made sure to keep them updated daily on all students work and well being. Accompanied child on all field trips and ensured students safety on daily basis
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
Monitored students on field trips by overseeing various tasks, including roll call, and keeping youths safe in public settings
Organized equipment and materials each day to keep classroom well-maintained
Oversaw groups of up to 28 students at school and off-site locations, maintaining optimal safety and security
Performed special tasks such as group interaction and integrated special needs students with streamline students to help students with special needs learn and grow
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
Handed out classroom materials, like pencils, worksheets and special projects
Used behavior modeling and specialized teaching techniques to share and reinforce social skills
Developed team communications and information for Facility, Maintenance meetings
Resolved room usage problems, improved operations and provided exceptional client support
Worked with Members to understand needs and provide excellent customer service
Handled large number of calls per day to address customer inquiries and concerns
Worked with irritated customers to understand needs and provide personal service
Saved church money by implementing cost-saving initiatives that addressed long-standing problems
Community Bible Church - Facilities Supervisor City, STATE, 10/2003 - 06/2019
Evaluated final results to determine quality levels and isolate root causes of any identified faults
Monitored safety compliance to maintain strict standards and protect team members from harm
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
Worked within budget guidelines to accomplish routine repairs, maintenance and special projects
Provided guidance for janitorial staff and event plans
Helped select, schedule and oversee contractors
Managed efficient teams of up to 28 employees
Supervised daily operations, including employee performance, preventive maintenance and safety
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Procured pricing information from various vendors to support cost-effective purchasing
Reviewed technical documentation to complete equipment maintenance and repair
Conducted training, licensing and vehicle inspections for new employees
Optimized supply levels to keep stock within ideal parameters for expected needs
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
Supervised onsite team of 7, including caterers, audio-visual technicians, and facility management team
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Maintained excellent attendance record, consistently arriving to work on time
Developed team communications and information for Facilities, Maintenance and Custodial meetings
Resolved 100's of problems, improved operations and provided exceptional client support
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Handled 30 calls per day to address customer inquiries and concerns
Managed office inventory and ordered new supplies when items were running low
Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Counted large amounts of money weekly and maintained strict confidence
Managed and supported organization-wide privacy and security management measures
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
Screened incoming employees, personal belongings and shipments for security concerns
Employed effective time management when dealing with coordination and accountability around personnel and security assets
Maintained high levels of data integrity by implementing and monitoring information-safety programs
Performed cash drops while maintaining security and control of drop box at all times
Oversaw credentialing activities for all employees, contractors and consultants
Was responsible for background checks of 401 staff members and over 3,000 volunteers and maintained strict confidence
Assessed employee work and improved performance with training and patient approaches
Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime by 15%
Worked frequently with building systems to complete knowledgeable inspections and skilled repairs
Created work schedules and set up training for 9 employees working on construction equipment
Managed efficient teams of up to 4 employees
McGraw Hill Publishing - Construction News Reporter City, STATE, 06/1993 - 09/2003
Resolved conflicts and negotiated mutually beneficial agreements between parties
Resolved blueprint problems, improved operations and provided exceptional client support
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Developed team communications and information for Office meetings
Maintained excellent attendance record, consistently arriving to work on time
Physically called on General Contractors, Engineers and Architects to find out about jobs out for bids. Then produced reports for them which contractors subscribed to and Then ensured that all blueprints were in plan room so that subcontractors could view plans and bid on job
Attended all bid openings at city to gain information for sub contractors
Resolved blueprint problems, improved operations and provided exceptional client support
Led reporting team in delivery of all construction projects, resulting in smooth bidding process
Handled 50 calls per day to address customer inquiries and concerns
Saved company money by implementing cost-saving initiatives that addressed long-standing problems
Developed team communications and information for construction reporter meetings
Worked with male customers to understand needs and provide patient caring service
Increased customer satisfaction by resolving product issues
Transported blueprints to customer locations weekly
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
International Association of Administrative Professionals
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