- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Knowledgeable and dedicated customer service professional with extensive experience in hospitality/food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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Rose Group/ Applebees Neighborhood Bar + Grill – City, STATE,
- Maintained register accuracy through correct billing, payment processing and cash management practices.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Managed in-person and telephone guest inquiries, customer service requests and reservation booking.
South Eastern Veterans Center – City, STATE,
- Collected soiled linens and clothing.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Disinfected and mopped facility to maintain a clean, healthy, and professional environment.
- Transported cleaning products, lines, and equipment to and from utility rooms.
Applebee's Neighborhood Bar + Grill – City, STATE,
- Maintained register accuracy through correct billing, payment processing and cash management practices.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Managed in-person and telephone guest inquiries, customer service requests and reservation booking.
Berks Career And Technolgy Center - Oley, PA,
Exeter Township Senior Highschool - Reading, PA,
- Placed first at state level and second at national level in Speaking Skills at the HOSA (Health Occupations Students of America) leadership conference.
- Received student of the Quarter at the Berks Career and Technology Center
- Received Silver Eagle status at the Exeter Township Senior Highschool
- Previous Neighborhood expert for Carside-To-Go at Exeter Applebees
- Certificate of State (received May 28th, 2014) and National Achievement (received September 24th, 2014)
- High School Diploma (June, 2014)
- OSHA safety certification
- Home and personal health care adult residential license (Received by the Pennsylvania Department of Welfare on April 3rd, 2014)
- Nurse Aid/Nursing Assisting Certification (Received April 28th, 2014)
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Resume Overview
School Attended
- Berks Career And Technolgy Center
- Exeter Township Senior Highschool
Job Titles Held:
- Dishwasher, Carside To-Go, Server, Hostess
- Housekeeper, Laundry Worker
- Dishwasher, Carside To-Go, Server, Hostess
Degrees
- Nurse Aid Certification
- High School Diploma
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