Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating work load efficiency and safely while exceeding my daily expectations as Knowledgeable about maintaining organized inventories and handling custodial requirements of Hotel and Rental Equipment Warehouse buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Skilled cleaning team member bringing more than 10 years of experience in the Hospitality and Warehousing environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Knowledgeable about maintaining organized inventories and handling custodial requirements of buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results for Customers/Clients as well as my Employer.
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- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Served over 50 to 75 Customers daily, cultivated ultivated customer loyalty, promoted repeat customers and improved sales .
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded and moved material to and from storage and production areas.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Manually transported warehouse materials weighing up to 150 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Manually transported warehouse materials weighing up to 150 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Volunteered to assist Owner with Delivery/Delivery Management projects, demonstrating willingness to learn new tasks and increase skill levels.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Updated daily logs with regular shift activities and incident details.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted patients with basic care needs.
EMT Basic Certificatio/CPR and AED Training Certification Program. Gateway Community College Program Completed : 06/25/2006.
CPR Certification expired 06/25/2008
American Red Cross
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School Attended
- East Haven High School
Job Titles Held:
- Dishwasher
- Warehouse Manaager
- Customer Service Associate
Degrees
- High School Diploma
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