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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
CTO / VP / Technology Director

Accomplished technology professional with strengths in strategic technology planning, systems architecture and leading IT transformation products, projects & solutions. Proficient in leveraging third party vendors and internal staff to deliver complex on prem and cloud solutions. Adept at growing businesses and managing concurrent objectives to promote efficiency and influence positive outcomes. Unique experience in financial services and legal tech. Capable of big picture strategy down to understanding smallest block of data.

Skills
  • Team Leadership
  • Budgeting & Finance
  • Cross-Functional Collaboration
  • Infrastructure, Cloud & Application Products
  • Client Relations and Retention
  • Vendor Negotiation & Contracts
  • P&L Management
  • Cloud Technology
Experience
04/2014 to Current Director of Platform Services Procore Technologies, Inc. | , ,
  • Oversee (6) teams including: Unified Communications, Infrastructure Engineering Operations, Applications Development, Disaster Recovery Systems, Program Management & IT Business Analysis. Direct a team of 45 technologists in support of the global technology & info-security operations.
  • Brief executive team on technology options, costs, risks and strategic investments. Partner with client value teams to establish technology roadmaps assessing budget, schedule and operating risk. Work closely with the PMO and Client Value teams.
  • Created business continuity plan to protect data in event of natural disaster or outage.
  • Managed multiple projects with team members tasked with developing and steering operations and process improvements. Implemented over 500 projects since 2014.
  • Co-chair the Information Security Forum & ISO certification programs. Oversee vulnerability tracking & remediation activities for desktop and backend systems.
  • Manage business relationships with strategic hardware, software and platform vendors including: IBM, AT&T, Microsoft, Cisco, EMC, Equinix, VMWare, Citrix, Telstra, Checkpoint, Interxion, Coresite, & Sungard.
  • Oversaw a $15M refresh of global data center & office infrastructure and software technologies in the US, Europe & Asia. Realized improved system performance reducing outage events from (110) in 2014 to (9) in 2020.
  • Oversee global infrastructure network and associated information security systems supporting 1200 virtual hosts, 3,000 Cisco Ip phones, 3,000 desktops/i-Devices, 150 physical servers, as well as various cloud-based computing initiatives on Microsoft Azure.
  • Maintained knowledgebase of technologies, platforms and over 200 applications.
  • Restructured IT operations and engineering teams reducing staff headcounts because of technology efficiencies gained. Reduced operating expenses by $750,000 per year,
  • Designed, implemented, configured wide area / local area networks, remote acccess technologies, VoIP phone, security firewalls and Azure cloud connectivity for production systems. Oversee telecommunications carrier relationships and a $1.5M annual carrier spend.
  • Reduced operational risk by implementing enhanced system recovery for on prem and cloud services. Consistently exceed audit requirements for testing and DR compliance. Work with the CISO to oversee security products and vulnerability remediation for on prem and cloud-based systems.
01/2010 to 02/2014 VP, Head of Data Center Services New York Stock Exchange, NYC | , ,
  • Assisted sales team with development of aggressive sales strategies to achieve market growth.
  • Led the product management program for the build of a new data center co-location services and migration of NYSE trading systems in the Americas @Mahwah, NJ. This was a multi-year complex deployment. Point of contact for 60 high frequency trading customers.
  • Directed 7x24x365 Shared Services Operations matrixed teams comprised of system administrators, engineers, third-party vendors, project delivery managers & help desk teams. Implemented business strategies to increase revenue while executing operational base development.
  • Managed a P&L of $150M and cross functional staff across multiple locations with stellar record of meeting or exceeding user experience targets. Developed and managed NYSE technology brand identity and established go to market strategy.
  • Identified and addressed service delivery and change management process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
  • Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, & new product development. Realized 200% revenue growth in colocation business..Determined performance goals and offered tactics for achieving milestones.
02/1994 to 02/2014 New York Stock Exchange & Subsidiary Companies Intercontinental Exchange Inc. | , ,
01/2009 to 01/2010 VP, Platform Operations NYSE Advanced Trading Solutions Inc. | City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Led global network and systems deployments. Developed commercials for the Secure Financial Transaction Infrastructure (SFTI) network product roll-out in the US & Europe, securing new customers.
01/2000 to 01/2009 VP, Technical Services Sector Inc. | City, STATE,
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth. Led engineering functions in support of the business. Re-organized technology teams into solution advisors to support sales teams. Helped grow annual revenues from $70M to $110M.
02/1994 to 01/2000 Director of Engineering & Operations SIAC | City, STATE,
  • Managed engineering & project management services for NYSE and its commercial outsourcing customers.
Education and Training
Expected in | MBA, Business Administration Pace University, New York, NY, GPA:
Expected in | BS, Electrical Engineering Polytechnic University-NYU, Brooklyn, New York, GPA:
Expected in | MS, Business Analytics (Expected Completion 2022) Baruch College , New York, NY GPA:

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School Attended

  • Pace University
  • Polytechnic University-NYU
  • Baruch College

Job Titles Held:

  • Director of Platform Services
  • VP, Head of Data Center Services
  • New York Stock Exchange & Subsidiary Companies
  • VP, Platform Operations
  • VP, Technical Services
  • Director of Engineering & Operations

Degrees

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