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Director of Information Resume Example

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DIRECTOR OF INFORMATION
Executive Profile

Management level Information Systems Professional with extensive experience providing practical applications for staff at all levels. Accomplished Executive with demonstrated ability to deliver mission-critical results. Skilled Project Manager deliver hardware, services and systems on time and within budget. Aptitude for coordinating agency information exchange with requirements of City and State Government. Adept at contract negotiations, purchasing products, and structuring Service Level Agreements (SLA). Responsible for administrative controls on all networks, and security of all computer activities on LAN's, WAN's remote access, phones and mobile devices. Design and oversee all video surveillance security systems. Broad experience with computer applications and network operating systems. Regularly informed of industry advances and opportunities for cost containment. Develop computer training curriculum and educational materials. Ability to maintain comprehensive documentation of Help Desk activities geared to improving responsiveness, minimizing downtime and cost containment (inventory of hardware, software).

Skill Highlights
  • Business operations organization
  • Negotiations expert
  • Employee relations
  • Advanced troubleshooting
  • Highly motivated
  • Resourceful
  • Organized
  • Telecommunications knowledge
  • Project tracking
  • Hardware and software upgrade planning
  • Budgeting and resource management
  • Collaborative
  • PBX Telecom
  • Strong analytical skills
  • Proficiency in network protocols
  • Information security
  • Network asset management
  • Project management
  • Supporting IP Telephony
  • Network security
  • Strong improvising ability
Professional Experience
Director of Information
January 1997 to Current Abbott House － Irvington, NY
  • Responsible for administrative controls for all computer and telephony activities on 25 file servers interacting over three converged wide area networks.
  • Provide support, supervision and troubleshooting services for 750 users in 35 locations (software, hardware, data) over LAN's, WAN's and VoIP, Wireless and traditional communications systems.
  • Guided efforts to coordinate the integration of contract agency information systems with those of City and State Government.
  • Completed successful startup of State CONNECTIONS System, conversions of several legacy systems and design implementation of Wide Area Network using latest dedicated broadband services, Virtual Private Networks, Citrix Servers, Firewalls and the Internet.
  • Created secure (SSL/VPN) resources for out of office staff.
  • Chairperson for COFCCA Information Systems Consortium, a multi-agency consortium of IT and QA professionals to address system wide issues, problems and concerns among various NYC and NYS agencies.
Director
January 1996 to January 1997 Good Shepherd Services － New York, NY
  • Responsible for supervision and oversight of all computer activities on two wide area networks.
  • Provided primary support of all Agency data processing systems.
  • Supervised the integration of program data with fiscal procedures and conversion of development data.
  • Completed startup of automated Medicaid billing system, Foster Parent payment system, State CONNECTIONS, conversions of legacy systems and creation of WAN integrating voice and data among the agency's three main locations.
  • Director of Management Information Systems & Q.A.
January 1994 to January 1996 Pius XII Family Services － Warwick, New York
  • Responsible for administration for all computer activities on five PC networks and UNIX system and troubleshooting software and hardware problems on LAN's and communications systems.
  • Served as Project Manager for the replacement of UNIX system (software selection, system design, competitive bidding, and supervision of installation, training and Wide Area Connectivity.).
  • Served as Chairperson over Quality Assurance, Information Systems and Medical Information Systems Committees.
  • Designed custom applications, specialized reports and procedures to improve the quality of delivered services and to improve program outcomes.
  • Began accreditation process for agency with Council on Accreditation (COA).
  • Supervisor of Management Information Systems & Q.A.
January 1991 to January 1994 Pius XII － Bronx, New York
  • Developed and implemented MIS and QA Programs.
  • Supervised data entry staff, monitored preparation and submission of Uniform Case Review plans, administered and maintained LAN.
  • Provided troubleshooting on LAN based applications, maintained hardware, and monitored communications.
  • Developed peer review committee for content and quality of case records.
  • Planned, developed and achieved the startup of a networked Child Welfare Information System and initiated automated foster boarding home Board payments to foster parents.
Education
Certified Social Worker (CSW) granted by the State of New York Education Department : 2004 Licensed Master Social Worker (LMSW) granted by the State of New York Education Department
Master's Degree : Social Work, 1992 MSW) Adelphi University － Garden City, NY Social Work
Bachelor of Arts Degree (BA) : Psychology, 1985 Manhattanville College － Purchase, New York Psychology
Security+ Certified Network Security Professional from CompTIA - 2014 *Microsoft Certified Systems Administrator (MCSA) - Windows Server '03 -2008
Professional Affiliations
2014 to Present Chairperson of I/DD Collaborative IT Managed Care Workgroup 2015 to Present Collaborative of Children and Families IT Managed Care Workgroup 2013 to Present Board Member of Fulton Street Software representing Abbott House as member agency 2011 to present Data Interoperability Workgroup to study and plan opportunities to integrate data from State, City and Contract Agency systems. 2001 & 2002 Network Integration Service (NIS); Workgroup member and presentation on integrating State, City and Contract Agency networks at National Child Welfare Data Conference "Making IT Work for Child Safety, Permanency and Well Being"Washington, D.C. and at 11th Annual Child Welfare League of America National IT Conference "Tools that Work" held in Portland Oregon.
Skills
administrative, Agency, billing system, broadband, Citrix, competitive, hardware, content, conversion, Council, data entry, data processing, file servers, Firewalls, Government, Information Systems, LAN, Director, Microsoft Certified, office, MIS, Management Information Systems, Network Security, Networks, peer review, quality, QA, Quality Assurance, Servers, SSL, Supervisor, supervision, system design, telephony, troubleshooting, UNIX system, VPN, voice and data, VoIP, Wide Area Network, WAN, Windows Server
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Resume Overview

Companies Worked For:

  • Abbott House
  • Good Shepherd Services
  • Pius XII Family Services
  • Pius XII

School Attended

  • MSW) Adelphi University
  • Manhattanville College

Job Titles Held:

  • Director of Information
  • Director

Degrees

  • Certified Social Worker (CSW) granted by the State of New York Education Department : 2004
    Master's Degree : Social Work , 1992
    Bachelor of Arts Degree (BA) : Psychology , 1985
    Security+ Certified Network Security Professional from CompTIA - 2014 *Microsoft Certified Systems Administrator (MCSA) - Windows Server '03 -2008

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