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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented Training Director with a passion for enhancing culture, improving operations, and bringing the fun to training. Extensive experience in hospitality training and operations, including creation of learning programs, leadership development, project management and new restaurant openings. Highly responsible, organized and self-motivated.

Skills
  • Training programs and organizational development
  • Adult learning principals
  • Change management and communication
  • Workshop and conference production
  • Process improvement and operational efficiency
  • Technical Writing and content storyboarding
  • Project development and management
  • Cross-functional alignment
  • Service training development
  • Driving culture
  • Public speaking and storytelling
  • Point of Sale and back-office system operations and setup
Experience
06/2019 to Current
Director, Learning and Team Member Activation Chick-Fil-A Dublin, OH,
  • Leads creation of company and franchise positional and leadership training programs.
  • Manages a team of instructional designers, learning managers and multi-media developers.
  • Builds strong cross-functional partnerships and processes to activate programs operationally and in a way team members can easily execute on.
  • Drives culture and learning through various platforms including the creation of the brand's live monthly leadership insight series and development workshops.
  • Ideates and implements change management through various communication and learning techniques in print, digital and multi-media formats.
  • Standardized and maintains process and project management of bringing programs from the support center teams to the sports bars.
  • Manages and creates process guides, job aids, playbooks and manager tools.
  • Continuously improves communication methods and tools from the support center to all levels of operations. Serves as operations voice and approver for internal communications.
  • Developed and leads the brands system-wide competition enhancing team member knowledge, camaraderie and fun.
09/2013 to 05/2019
Director of Training Shi International Corp. New Orleans, LA,
  • Led, designed and facilitated leadership development, training and performance improvement programs for Team Members, Management, Area Directors and Restaurant Support Center.
  • Coordinated project management of restaurant rollouts and testing of new initiatives and products, including training content creation, facilitation of trainings and managing cross-departmental functions.
  • Directed new restaurant openings and remodels including creating and facilitating training, labor budgets, recruiting, schedules, and project management of cross-functional teams.
  • Maintained freshness and validity of all training strategies, materials and job descriptions.
  • Developed companywide Train the Trainer program.
  • Responsible for yearly Leadership Conference logistics and content.
  • Partnered with Director of Operations on quarterly operations meetings.
  • Liaison between the Support Center and Operations.
  • Responsible for company Weekly Communication.
  • Created brand pillars, mission statement and formal career path, along with tools and programs to enhance culture.
  • Member of Culinary team leading menu ideation and costing and process development.
  • Managed HRIS.
  • Collaborated with Leadership Team on initiatives and process improvement including Marketing, IT, Food and Beverage, Accounting, Catering and Human Resources.
  • Created process and tools for Management training and development.
08/2007 to 09/2013
Corporate Trainer TooJay's Deli Bakery Restaurant City, STATE,
  • Trained Managers in Training in training location on manager and team member functions.
  • Performed unit visitations, both planned and unannounced, to enhance quality of service standards.
  • Identified strength of training by management teams while training MITs and followed up accordingly with Managers and Area Directors.
  • Followed up on training schedules, training reviews and proper implementation of check list training.
  • Engaged with managers working towards internal leadership certification.
  • Served as final sign off for validation.
07/2003 to 07/2007
Team Member/Trainer/Catering Sales Representative TooJay's Deli Bakery Restaurant City, STATE,
Education and Training
Expected in 2007
Bachelor of Science: Hospitality Management
Rosen College of Hospitality Management, University of Central Florida - Orlando, FL
GPA:
Accomplishments

Certified Hospitality Trainer: American Hotel and Lodging Educational Institute

Council of Hotel and Restaurant Trainers (CHART) Board of Directors – Education 2018-Present

Active member of Council of Hotel and Restaurant Trainers (CHART): Competency Presenter, 2020 Winter Conference, Competency presenter, 2019 Winter Conference. Overall Conference Director, 2018 Summer Conference. First Time Attendee Director and Competency Presenter, 2018 Winter Conference. Activities Director, 2016 and 2017 Summer Conferences.

National Restaurant Association Show Speaker: May 2019, August 2021 (virtual)

FSR Magazine’s 2019 Rising Stars list—40 rising restaurant professionals under 40 in the U.S

Publishing March 2019

Sun Sentinel People on the Move Career Spotlight: September 2018

Palm Beach Education Committee for Florida Restaurant and Lodging Association: 2017-2019

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Resume Overview

School Attended

  • Rosen College of Hospitality Management, University of Central Florida

Job Titles Held:

  • Director, Learning and Team Member Activation
  • Director of Training
  • Corporate Trainer
  • Team Member/Trainer/Catering Sales Representative

Degrees

  • Bachelor of Science

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